Travel Counselor Job Vacancy in American Express Global Business Travel Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Company Name : American Express Global Business Travel
Location : Gurgaon, Haryana
Position : Travel Counselor

Job Description : Job Responsibility :
Provide exceptional traveller care and customer service to GBT corporate clients
Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients
Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals
Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
Handle calls, emails, Chats simultaneously in order to deliver a smooth customer experience
Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process
Expect to work on financials (card reconciliation will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & complied
Excellent Customer service and communication skills (Both Written and Verbal)
Service online requests for clients where online requests are decentralized through the offline servicing team
Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies
Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travellers
Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
Deliver expectations against individual and shared team key performance indicators
Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker
Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process
Experience & Skills:
Graduate. Diploma / Degree in travel & tourism would be added advantage
3-5 years’ relevant experience in travel domain
Build excellent business relationship with customer groups, peers and seniors
Should be team player and manage show alone if required
Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo preferred
Must have experience in handling face to face client
Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels
Location
India – Haryana – Gurgaon
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