TSM Sagar UPC Job Vacancy in Airtel India Gurgaon, Haryana – Latest Jobs in Gurgaon, Haryana – updated today

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Full Details :
Company Name : Airtel India
Location : Gurgaon, Haryana
Position : TSM Sagar UPC

Job Description : What will you do?
Franchisee management (10-15) on key deliverable of Install & Services.
Planning network to the new area post on-boarding of new Franchisee
Enabling him to deliver the network in stipulated time
Updating network in GIS
Ensuring customer experience by –

End to end ownership of any SR assigned (Voice + DSL + Data) Product
Maintaining SLA parameter and ensure resolution of SR within timeline.
Ensure minimizing of repeat/re-open fault cases and make analysis to prevent such cases.
Ensuring that franchisee is managing appropriate level of inventory & deploying the standard quality of materials
Maintaining access network with help of other verticals
O&M / Preventive maintenance of Access equipment
Ensuring high network uptime with help of support from various sstackholders
Co-ordinate with various stake holders with timely communication on challenges faced.
Handle escalation from internal and external customers.
Quality & Process Compliance, Team Building & Driving Skills, Ensuring timely audits.
Identify Proactive Network Rehabilitation opportunities.
Monitor team performance and propose improvement plan.
Training for support & skill sets development of franchisee manpower.
Training of the franchisees’ resources so that work performed as per SOP of Airtel
Coordination with cross functional teams CE/NOC/O&M to provide faster resolutions.
Our Culture Code
All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
Hands on working experience on FTTH
Exposure to planning, deployment, Install, Fault repair and O&M
Knowledge of LAN/WAN/Networking
Knowledge of Modem/Router and various newer technologies
Should have been worked as team leader with minimum 5 team members
Should be capable of Liasoning with different agencies and operators.
Independent Problem resolution skills
Experience of handling 5-10 vendors at a time
Should be willing to work in field on 24*7 basis if required.
Organized and self – motivated.
Knowledge sharing
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do ‘jobs never done before’ .

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