Unemployment Claims Specialist Job Vacancy in G&A Partners Houston, TX 77094 – Latest Jobs in Houston, TX 77094 – updated today
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Company Name : G&A Partners
Location : Houston, TX 77094
Position : Unemployment Claims Specialist
Job Description : Overview: For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. A growing, Houston-based professional services firm, G&A Partners is currently seeking an Unemployment Insurance Claims Specialist to join its team with remote capabilities.
This position assists the unemployment insurance manager in the management of unemployment claims. The position will work with the Equifax Casebuilder system in responding to unemployment insurance claims, search the status of unemployment claims, examine for required information in responding to claims, and coordinates with unemployment insurance manager in preparing for upcoming appeal hearings. The position will perform other administrative duties including coordinating with other departments the execution of various unemployment insurance tasks. Provide excellent customer service by responding to telephone calls from state agencies, clients, and former and current worksite employees.Responsibilities: Responsibilities:
*The basic duties of the Unemployment Specialist are to process unemployment claims and assist clients with questions concerning unemployment claims
Processing and managing transactions related to unemployment
Knowledge of the policies, procedures, and regulations related to unemployment insurance and claims
Under general supervision, and guidance from internal departments and vendors, work within general methods and procedures and exercises considerable independent
judgment to select appropriate courses of action
Perform client maintenance for the products listed above
Review and identify data discrepancies inconsistent with company policies, contractual agreements, or customer needs, prior to handling or processing
Manage Exception processing within the established processes or procedures
Involve the appropriate internal or external parties for resolution when challenges arise
Involve the appropriate internal and/or external parties who can interpret and clarify unemployment insurance laws, regulations, policies, and procedures
Responsible for working multiple queues and backlogs
Qualifications: Qualifications:
*Competency Statement(s)*
Ability to successfully operate in multi-task, high tempo, stressful environment subject to rigid deadlines.
Professional communication skills in providing customer services.
Proficient administrative and clerical skills, including time management, file management, form designs, and typing.
Written comprehension: ability to read, understand, and write information for correspondence with clients and state agencies.
Independent thinking skills in pinpointing issues and strategizing appropriate solutions.
Active listening: Work with relevant stakeholders in the organization to ensure efficiency in work performance and deliverables.
Problem solving skills in addressing issues relating to UI claims
Ability to partner with the UI manager to solve problems
Team player
Positive attitude and results-oriented.
*SKILLS & ABILITIES*
*Education: * Associate Degree required, Bachelor’s Degree preferredExperience: Five-plus years of experience in high-level office support environment preferably in HRAble to type more than 25 words per minute
Location: 17220 Katy Hwy,Suite 350, Houston, TX 77094
Job Type: Full-time
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