Viewer Experience Contractor Job Vacancy in Hulu San Antonio, TX – Latest Jobs in San Antonio, TX – updated today
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Company Name : Hulu
Location : San Antonio, TX
Position : Viewer Experience Contractor
Job Description : Attention San Antonio Market, HULU is hiring for their Customer Support Team”! **MUST live in San Antonio** FULLY REMOTE! Hulu’s Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate Contractor who will be an outstanding addition to our Viewer Experience team. As a Viewer Experience Advocate Contractor at Hulu, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to seek new challenges. If you are someone who enjoys delivering premier customer service, then this is a great role for you.
WHAT YOU’LL DO
Viewer Experience Advocates Contractors will assist viewers through phone and/or chat about account management, billing issues, content and basic site and application navigation in support of multiple products
Provide account and application support to our viewers, specifically with regards to software functionality and troubleshooting of system configurations and network settings
Give accurate and real-time responses to viewer inquiries
WHAT TO BRING
High school diploma or GED REQUIRED, plus one or more years of experience in customer service
Experience using Windows Operating Systems, Microsoft Excel, Word and Google Docs
Strong written and verbal communication skills
Excellent typing, phone, and computer navigation skills
The ability to use proper punctuation, grammar, and spelling in all written communications
Good comprehension and documentation skills
Ability to navigate the Internet, email, and Instant Messenger
Familiarity with digital streaming services and devices
Have a positive, can-do attitude. You’re flexible and have no problem quickly switching gears to better accommodate the needs of our viewers or our team
Communicate effectively and professionally with others, from viewers to fellow advocates
Strong time management skills to ensure productivity in alignment with department standards
Value accountability across the board and take ownership of issues from start to finish
Flexible schedule (40 hours per week) with availability to work overtime when needed. We are open 365 days a year (open holidays) with 24-hour support
Must have access to dependable transportation
Minimum six months previous experience in a customer service or technical support role in a call center
NICE-TO-HAVES
Proficiency in the following tools: Microsoft Outlook, JIRA, Chrome, Cornerstone, Hulu.com website
Ability to maneuver effortlessly through various digital communication channels to provide viewers with timely, courteous and accurate information
Be able to multi-task and have strong interpersonal skills
Demonstrates clear and concise communication
Maintains poise and professional attitude during high volume
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