Virtual Customer Support – Lucknow Full-Time Job Vacancy in HyreFox Consultants Lucknow, Uttar Pradesh – Latest Jobs in Lucknow, Uttar Pradesh – updated today

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Full Details :
Company Name : HyreFox Consultants
Location : Lucknow, Uttar Pradesh
Position : Virtual Customer Support – Lucknow Full-Time

Job Description : Qualifications Required
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Additional Benefits :
Zeta Meal CardInternet AllowanceHealth insurance benefitsNight Shift AllowanceOvertime Allowance as per business requirement.Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)
Important/ Mandatory Note -:Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.Night Shift is mandatory as the team works 24×7.
To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.Test is not compatible on mobile phone.Post receiving the link the assessment has to be completed within 24 hrs.It is mandatory to have excellent English and Hindi communication skill to be eligible for this voice role.
Job Description:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Knowledge and Skills Required
Communication Skills:Excellent communication skills (written and verbal)Ability to communicate correctly and clearly with all customersExcellent documentation skillsGood comprehension skills – ability to clearly understand and state the issues customers presentAbility to concentrate – follow customers issues without distraction to resolutionGood composition skills – ability to compose a grammatically correct, concise, and accurate written responseWork successfully in a team environment as well as independently
Computer Knowledge/Skills:Ability to use a desktop computer systemFamiliarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet ExplorerExcellent typing skillsDemonstrates understanding of the Internet, Amazon.com website, and competitor websitesDemonstrates an ability to successfully navigate websitesDemonstrates a proficient knowledge of email applicationsDemonstrates an ability to learn in various mediaAbility to successfully adapt to changes in the work environment
Customer Focus:Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environmentAbility to empathize with and prioritize customer needsDemonstrates interpersonal skills with a diverse customer baseDemonstrates conflict resolution, negotiation, and de-escalation skillsDemonstrates ownership to resolve challenging customer issues, escalating when necessaryAbility to determine customer needs and provide appropriate solutionsMaintain regular and reliable attendance, including the daily schedule as assignedFlexible with the working schedule; may be expected to work weekends, holidays and eventsAbility to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Problem Solving Skills:Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assignedAbility to approach problems logically and rationallyAction oriented and self-disciplinedOrganized and detail-orientedAbility to quickly and effectively prioritize work time in various departments to meet business needAbility to maintain composure in highly escalated situationsQualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Other Details
Keywords: VCS, Customer Support
Industry: Internet/Ecommerce
Location
Lucknow
Job Title
Virtual Customer Support – Lucknow
Experience
0.0 yrs – 1.0 yrs
CTC
INR 2.14 lacs – 2.57 lacs

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Post Tags : , Lucknow, Uttar Pradesh, jobs in Lucknow, Uttar Pradesh, Virtual Customer Support – Lucknow Full-Time jobs in Lucknow, Uttar Pradesh

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