Visitor Engagement Ambassador Job Vacancy in Museum of Contemporary Art San Diego La Jolla, CA 92037 – Latest Jobs in La Jolla, CA 92037 – updated today

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Company Name : Museum of Contemporary Art San Diego
Location : La Jolla, CA 92037
Position : Visitor Engagement Ambassador

Job Description : Museum of Contemporary Art San Diego: Visitor Engagement AmbassadorDepartment: Advancement**Reports to: Visitor Engagement SupervisorEmployee Status: Part-time, Non-exemptPrimary Work Location: La Jolla with some work Downtown
*OUR WORK CULTURE: *The Museum of Contemporary Art San Diego (MCASD) provides employees with a collaborative work culture where they can combine both their love and support of the arts and work in an enriching and diverse environment, while further developing their specific professional knowledge, skills, and abilities.ABOUT MCASD: Come grow with us: With our current expansion nearly complete, which has doubled the building’s overall size, and our La Jolla campus re-opening in April 2022, it is an exciting time to join MCASD. We are positioned to be a cultural beacon for the region upon re-opening our La Jolla flagship building. With its two locations, MCASD is the region’s foremost forum devoted to the exploration and presentation of the art of our time, presenting works across all media created since 1950. Located in the heart of downtown San Diego and in the coastal community of La Jolla, MCASD provides an unprecedented variety of exhibition spaces and experiences for the community, showcasing an internationally recognized collection and a dynamic schedule of exhibitions and public programs.INCLUSION, DIVERSITY, EQUITY, AND ACCEPTANCE: MCASD is committed to a diverse and inclusive workplace. We welcome individuals from all backgrounds and experiences. Studies show that people from underrepresented backgrounds and/or identities apply to positions only when they are confident that they meet 100% of the qualifications. We’d like to change that dynamic so we don’t want to miss out on great candidates. If you have equivalent skills, experience, and/or education relevant to the job and are willing to learn, we value your expertise and encourage you to apply.
*JOB SUMMARY: *MCASD invites all audiences to experience our world, our region, and ourselves through the prism of contemporary art. As the first point of contact for visitors and guests, the role of the Visitor Engagement department is to ensure that from the moment the public enters the space they are welcomed in a warm, authentic, clear manner, and invited to be a part of our community. This role is vital to the day-to-day operations of MCASD and ensures that visitors and guests are greeted in an enthusiastic and professional manner. Each Visitor Engagement Ambassador (VEA) is responsible for welcoming visitors, selling tickets, and front desk merchandise, encouraging membership sales, and having a strong commitment to providing accessible communication that makes MCASD meaningful and relevant. Support the mission and vision of the museum throughout the performance of job duties.ESSENTIAL FUNCTIONS:

Meet, greet, inform, and orientate visitors, selling and checking tickets, directing vendors and providing assistance with access needs. Notify appropriate personnel of guests’ arrival.
Develop an exceptional knowledge about MCASD to interact with visitors. Answer questions and relay information about a wide range of subjects related to MCASD venue, exhibitions, and events.
Work closely and collaboratively with MCASD Security personnel and observe MCASD policies and procedures and report any feedback, pre-empting visitor issues by addressing them quickly. Maintain an active role in monitoring and reporting of environmental concerns.
Utilizing Radical Hospitality best practices as a guide, support the MCASD’s diversity and inclusion best practices to ensure that all visitors feel respected, warmly welcomed, and comfortable in the Museum. Embody all aspects of “radical hospitality,” focusing on breaking down the barriers that prevent guests from experiencing the fullness of the Museum.
Work creatively with Curatorial and Education departments to support the development of the visitor experience.
Work collaboratively with the Membership and Retail Operations teams to actively encourage visitors to join MCASD and sell merchandise.
Work collaboratively with Marketing and Communications to increase visitor-ship and gather audience demographics.
Capture accurate information for CY and FY attendance reporting, weekly attendance reporting, demographic and zip code tracking, and capture visitor comments.
Maintain an 8-line phone system and transfers calls to appropriate staff, manage the information and front desk emails by responding to visit questions and forwarding to the appropriate staff.
Maintain professional working relationships with all MCASD employees, the Board of Trustees, the artistic community, members, and membership volunteer organizations.
Perform opening and closing procedures of front desk POS system.
Receive goods and mail upon delivery and ensure proper distribution.
Work at either the downtown or La Jolla location as needed.
Work some evenings, holidays, weekends, and additional shifts as needed.
Follow safety policies and procedures to ensure a safe work environment.
Others duties as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE: Excellent communication and problem-solving skills. Outstanding professional decorum and the ability to interact confidently and welcoming with all visitors, guests, employees, trustees, students, etc. Ability to work in an open, public-facing workspace while multi-tasking and with ongoing distractions, yet while maintaining a calm, professional demeanor. Ability to interact with tact and diplomacy in any type of interaction. Strong organizational skills with an emphasis in attention to detail and follow-up. Ability to work independently or in a group environment. Good technical skills in MS Office and a proficiency in cash/credit handling. Two years recent, relevant experience or any equivalent education and experience. Bilingual skills a plus. Knowledge of or interest in contemporary art a plus.PHYSICAL REQUIREMENTS: Ability to see, listen, and talk for extended periods. Ability to perform repetitive motions, making substantial movements of the wrists, hands, or fingers. Ability to use a keyboard for extended periods. Ability to remain in a sedentary position for extended periods. Ability to lift, carry, push, or pull, exerting up to 25 pounds or a negligible amount occasionally, or otherwise move objects, including the human body.BACKGROUND CHECKS AND LICENSING: Criminal background check.VACCINATION STATUS: Must be fully vaccinated against COVID-19 and demonstrate proof of vaccination upon hire, unless approved for a disability or religious accommodation.EOE STATEMENT: We thrive by supporting and celebrating our diversity as a creative and collaborative team. MCASD prohibits discrimination and harassment against individuals based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, covered veteran status, or any other characteristic protected by law
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Job Type: Part-time

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