Customer Account Specialist Job Vacancy in Combined Metals of Chicago Ann Arbor, MI 48103 – Latest Jobs in Ann Arbor, MI 48103

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Company Name : Combined Metals of Chicago
Location : Ann Arbor, MI 48103
Position : Customer Account Specialist

Job Description : Job Description: Identify areas of improvement in the company and assist in creating and implementing solutions.Arrive to work and meetings on time and prepared.Clerical DutiesWork with all personnel and Regional Sales Manager(s) to satisfy and achieve company goals. Including quoting, order management, inside sales duties.Tech Savvy; strong computer skills; proficient with ExcelAdhere to any Procedures & Work Instructions that include Sales.Respond to customer requests within 24 hoursReceive and review customer request for quotations to determine feasibility.Ensure sufficient information is obtained to be able to quote per the Work Instructions.Quotations are to be made in a timely manner, typically within 24-48 hours of receiving the quotation, if it is a standard product; for bars, shape and other types of quotes within 3 to 7 days after receipt of inquiry.Work with customer to resolve any discrepancies during the quoting process.It may be necessary to phone the customer during the quoting stage to make sure we have understood their requirements before providing a quotation.Develop quotations in cooperation with the Regional Sales Manager(s) or Sales Manager based on identified sales strategy and information collected from customer.Receive and review customer purchase order against quotation and resolve any discrepancies with the customer.If necessary, call customer to review receipt of our order acknowledgement and contract dates are correct.Enter customer orders into Power-Term per the Work Instructions and acknowledge to the customer within 24-48 hoursJob Type: Full-timePay: $20.00 – $30.00 per hourBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceWork from homeSchedule:8 hour shiftDay shiftMonday to FridayAbility to commute/relocate:Ann Arbor, MI 48103: Reliably commute or planning to relocate before starting work (Preferred)Experience:Customer service: 2 years (Preferred)Work Location: One location

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