Expert, In-Person Support – Portland Job Vacancy in Uber Portland, OR 97232 – Latest Jobs in Portland, OR 97232
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Company Name : Uber
Location : Portland, OR 97232
Position : Expert, In-Person Support – Portland
Job Description : About the Role
We’re looking to grow our frontline team in Portland. The Greenlight Hub is staffed with Uber Experts who have in-person and virtual interactions with customers who drive and deliver on the Uber platform. Our team uses a combination of sales, customer service, and problem solving to help “Earners” get more value out of their time using Uber. Uber Experts are skilled at converting prospective customers to take their first trip, helping existing users earn more with Uber, and reengaging users who have stopped using the platform.
Please note that the Uber Expert position is an hourly role with a set wage. Uber does not provide visa sponsorship and/or relocation support for this role.
What You’ll Do
Have 1:1 and group interactions with current and prospective Uber customers, mostly drivers + delivery people
Ask probing questions to understand customers needs, reservations, and goals; pitch Uber as a solution
Convert prospective earners to take their first trip on the platform
Follow support logic to help existing earners with troubleshooting
Be persuasive, empathetic, and creative in helping customers decide to leverage Uber more
Reengage Earners who have stopped using the platform by overcoming blocks and obstacles they are facing
Basic Qualifications
Experience in a customer-facing role
Preferred Qualifications
Sales, account management, or business development experience
Previous role in retail, customer service, or customer support with conversion/retention goals
Demonstrated ability to problem solve and troubleshoot
Effective communication skills with the ability to interact and connect with many types of personalities
Physical Requirements:
Expected to remain in a stationary position, often sitting or standing for prolonged periods
May be required to perform repeating motions that include the wrists, hands and/or fingers, e.g., using a keyboard
Additional Requirements include but are not limited to the following:
Required to have regular and predictable attendance in the assigned work location
Ability to work in an open floor plan with moderate noise
Uber is committed to a safe workplace. We have implemented Covid-19 safety protocols which meet or exceed local public health guidance. Worker safety remains our number one priority. As a result, Uber mandates COVID-19 vaccinations for all US-based employees who need or want to access any of our US facilities.*
About the Team
Earners keep Uber moving. Greenlight Locations exist to maximize the contribution that Earners have on the network by providing high-touch support in the interest of keeping drivers engaged and online. Greenlight Experts are positive, upbeat “people people” who thrive on helping others accomplish their goals.
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