Public Service Representative Job Vacancy in Department of Revenue Salem, OR – Latest Jobs in Salem, OR

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Full Details :
Company Name : Department of Revenue
Location : Salem, OR
Position : Public Service Representative

Job Description : Initial Posting Date:
03/18/2022
Application Deadline:
04/03/2022
Agency:
Department of Revenue
Salary Range:
2,723.00 – 3,951.00
Position Type:
Employee
Position Title:
Public Service Representative 3
Job Description:
***Current Internal State of Oregon Employees please use your Workday account – go to Career – Internal – Find jobs to apply!
***All others – To apply for this position, click on the “Apply” link above to fill out the online application and submit by the posted closing date and time.
We are looking for talented, customer service champions with strong attention to detail to join our Taxpayer Services Units as Public Service Representative 3s in the Personal Tax and Compliance Division. These positions are headquartered in our Salem office; however, the successful candidate may be eligible for remote and teleworking opportunities including work from home or working from one of our field offices in Portland, Gresham, Fossil, Bend, Eugene, or Medford.
¿Puede hablar español? We can offer a bilingual language pay differential of 5% for those who are able to pass an assessment. If this is you, PLEASE APPLY!
These are SEIU-represented positions. This recruitment may be used to fill additional vacancies as they occur.
What’s In It For You
Permanent, full-time employment in Salem, Oregon, centrally located in-between the Oregon Coast and Portland.
Work/life balance, vacation, sick leave, 11 paid holidays a year, and personal days off.
Full medical, vision, and dental .
Pension and retirement programs.
Advancement opportunity within DOR and other State agencies.
Opportunity to expand your technical and professional skills.
Work with others who are passionate about public service.
Make a difference in the lives of Oregonians.
What You Will Be Doing
Below is a sampling of job duties. It is not meant to encompass all duties.
Provide assistance to the public and other employees over the phone, through correspondence, email, and face to face at the Department of Revenue’s reception desk
Answer question and advise the public on rules, laws, policies and procedures for department administered tax programs
Research tax records and interpret data relating to individual circumstances
Help to secure compliance or resolve problems including changes made in processing, billings, or tax laws
For a complete position description contact Gino Villanueva at Gino.Villanueva@dor.oregon.gov.
Why Join Us
Mission: Together, we collect the revenue that Oregon counts on.
We are committed to bringing in the correct amount of revenue that Oregon counts on, whether through tax programs we administer, supporting our partners’ revenue collection efforts, or collecting on debts owed the state of Oregon. Together, all of our efforts—every employee and every job at Revenue—supports bringing in billions of dollars Oregon counts on every biennium.
Vision: To create a clear and easy experience for our customers.
A customer is anyone who receives revenue, products, or services from us. Our customers include taxpayers, community-based organizations, people who owe a debt to the state, tax professionals, partners, local governments, state agencies, Oregonians, and the state of Oregon. We envision a clear and easy experience for all our customers, from an individual making a payment, to a state agency counting on the revenue we collect.
Values: We work to earn the trust of taxpayers.
Every taxpayer and every taxpayer interaction are essential. We earn trust by focusing on taxpayers’ experience with us. We provide excellent customer service and efficient processes. We are honest and transparent about our work and what people can expect from us. We ask for feedback. We consider how our decisions impact our customers. We think about how each of us can positively impact our customers in all our roles at Revenue.
We seek dignity and inclusion for all.
All people are worthy of being valued and respected. Not all people, or all communities, are starting from the same place due to historical and current systems of oppression. Different individual’s or group’s needs can require different levels of support to achieve fairness in outcomes. Inclusion is a state of belonging when persons of different backgrounds, experiences, and identities are valued, integrated, and welcomed equitably as decision-makers, collaborators, and colleagues. Ultimately, inclusion is the environment that organizations create to allow these differences to thrive. At Revenue, we strive to appreciate and prioritize different backgrounds, identities, and experiences collectively and individually. These differences are strengths that maximize our ability to be effective.
We do the right thing.
Doing the right thing means doing what is ethical rather than what is easiest or most practical. We act with integrity, make decisions, conduct tasks, and take actions in the best interest of Oregon and our customers.
We build partnerships.
We ask for input from, listen to, and collaborate with our partners. Nobody succeeds in a silo. We learn from the people around us and remember and recognize the people involved in our successes.
We rise to the occasion.
We meet change, challenges, and unexpected situations head-on and adapt to do what is necessary to succeed in our mission. We have a “can-do” attitude, we are accountable, and we can be counted on. We also have the courage to say “no” if something does not align with our mission, vision, and values.
Working Conditions
High volumes of work during peak periods will require that the employee remain at work station and answer calls or assist public continuously during scheduled work hours (at least six months out of the year). Employee may at times have to work with irate or hostile taxpayers over the phone and in person at agency front desk.
Tax Service’s and the agency’s policy is to provide accurate, consistent information to all taxpayers. In order to ensure that Tax Services is in compliance with the policy, from time to time, calls and computer screen activity will be monitored or captured to ensure consistency of answers, for training, to help understand the nature of the volume of calls and survey our customers as to their satisfaction with our service.
This Is What You Need To Qualify

Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.
The ideal candidate will possess the following desired skills and attributes:
Skill in oral and written communications
Ability to learn and accurately interpret and explain technical data
Ability to work independently
Ability to handle difficult and irate individuals from the public and work under stress while maintaining good working relationships with the public
Ability to recognize issues beyond level of training and expertise
Ability to accept and integrate constructive feedback
Takes responsibility for own actions, and implements necessary changes to improve performance
Adapts easily to change
Displays teamwork and a positive attitude
Bi-Lingual English/Spanish language abilities
How to Apply
Click on the “Apply” link above to complete your online application and submit by the posted closing date and time.
The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills and attributes listed above.
Complete the supplemental questions.
Attach your current resume.
Warning – Workday will timeout after 20 minutes of inactivity and will not save your application progress. There is now a “save for later” function, if you need to take a break please be sure to click the save for later button to save your progress.
Be sure to check Workday and your email for additional tasks and updates . After hitting submit there may be additional required tasks for you to complete prior to the announcement closing.
If you are requesting Veteran’s Preference you will receive a Workday task to submit your supporting documents. Be sure to submit your documentation prior to the close date of this posting in order to have the preference considered.
Additional Information
Veterans’ Preference – Eligible veterans who meet the qualifications will be given veterans’ preference. If you checked that you are a veteran, be sure to submit your documentation prior to the close date of this posting. Click on the following link for additional information on Veterans’ Preference .
Criminal Records Check – Employment in any position with the Department of Revenue for all current and prospective employees is contingent on passing a criminal background and fingerprinting check. Circumstances of any criminal conviction will be reviewed to determine eligibility for the position under recruitment.
To work for the Department of Revenue you must comply with all income tax laws. This means that the department will check to see if you have filed Oregon income tax returns and made arrangements to pay any outstanding liabilities before offering you a position.
Work Authorization – The Oregon Department of Revenue does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security’s Form I-9, confirming authorization to work in the United States. The Department of Revenue is an E-Verify employer. If you are the successful candidate, you must present your I-9 acceptable documents (see page 3) for employment verification.
Are you living out of state and looking to relocate to Oregon ? Learn more about life in Salem or Portland .
If you have a disability or otherwise require an application in an alternate format in order to complete the process, you may contact us at:
Oregon Department of Revenue
955 Center St. NE
Human Resources Rm. 135
Salem, OR 97301
Phone (503) 945-8547
Fax (503) 947-2047
Helpful Links
Applicant FAQ
Understanding the State Application Process
Help & Support web page
Learn more about Oregon

The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity, affirmative action employer committed to workforce diversity.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don’t meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.

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