Call Center Customer Service Representative Job Vacancy in Elite Management Ventura, CA 93003 – Latest Jobs in Ventura, CA 93003 – updated today
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Company Name : Elite Management
Location : Ventura, CA 93003
Position : Call Center Customer Service Representative
Job Description : Job briefWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targetsRequirements
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Apply: eliterooter.bamboohr.com/jobs
Job Types: Full-time, Part-time
Pay: $17.00 – $21.00 per hour
Benefits:
Health insurance
Schedule:
8 hour shift
Experience:
Dispatching: 1 year (Preferred)
Work Location: One location
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Post Tags : , Ventura, CA 93003, jobs in Ventura, CA 93003, Call Center Customer Service Representative jobs in Ventura, CA 93003
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