Call Center Manager Job Vacancy in Garner Roofing, Inc Rancho Cordova, CA 95670 – Latest Jobs in Rancho Cordova, CA 95670 – updated today

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Company Name : Garner Roofing, Inc
Location : Rancho Cordova, CA 95670
Position : Call Center Manager

Job Description : With over 30 years’ experience in residential roofing, and voted El Dorado County’s best roofer, Garner Roofing, Inc. is expanding rapidly in Sacramento county and surrounding areas! We are looking for an experienced Call Center Manager to join our team. The ideal candidate will inspire and lead the efforts of the Call Center Customer Service Team with the primary mission of driving new business and will be highly driven, with past success in leading call center business development teams. The candidate should possess excellent verbal and listening skills, a strong passion to convert new customers and deliver exemplary service to existing customers.
RESPONSIBILITIES

Supervise and support daily CSR activities- including answering questions and dealing with escalated customer issues and calls
Collect, analyze and prepare monthly sales performance tracking
Ensure daily/monthly production targets are being met by developing objectives that the CSRs can strive for
Effectively manage department by coaching and developing team -Assist with the training of new hires
Work with management on updating and scheduling appropriate training sessions
Manage CRM for Customer Support and Sales Teams
Work with General Manager to implement directives and audit processes and programs
Review activity logs and make adjustments to ensure timely handling of calls and non-telephone tasks
Provide input on the development and maintenance of training documents and desktop resources that support operations
Serve as a backup to answer inbound phone lines during times of staff absence or increased call volume
Regularly meet with CSRs to provide feedback and review individual performance related to service-level objectives and key performance indicators
Regularly meet with management to report the progress of the Customer Support Team
Adhere to the company policies and procedures, as well as applicable regulations and laws

QUALIFICATIONS

Bi-lingual in Spanish is desired for this position
Ability to quickly adapt to changing situations and alternate focus between telephone and non-telephone tasks to support Customer Service Department operations as dictated by business needs
Ability to conduct all necessary research to accurately identify complex issues, and provide guidance to other Customer Service Representatives for resolution
Working knowledge to efficiently operate all applicable computer software including computer applications such as Outlook, Word and Excel
Ability to use keyboard with moderate speed and high level of accuracy
Excellent communication skills including the ability to express oneself clearly when providing service to SCFHP Plan members and providers
Ability to work effectively under pressure and accurately prioritize completion of tasks within established timeframes
Ability to assume responsibility and exercise good judgment when making decisions within the scope of the position
Ability to maintain confidentiality
Adherence to comply with all company policies and procedures
2 years supervisory experience
Highly organized with the ability to handle multiple projects simultaneously
Ability to supervise with a “Safety First” attitude
Flexible availability to work a varied schedule

BENEFITS

Medical, Dental and Vision health insurance
401(k) Retirement w/ 3% company matching
Supplemental Life Insurance and Short & Long Term Disability Insurance
Up to 1 month paid vacation yearly
Cell phone reimbursement

Job Type: Full-time
Pay: $22.00 – $28.00 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday
Weekend availability

Supplemental Pay:

Bonus pay
Commission pay

Experience:

Call Center Management: 3 years (Required)
Sales: 2 years (Preferred)

Work Location: One location

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Post Tags : , Rancho Cordova, CA 95670, jobs in Rancho Cordova, CA 95670, Call Center Manager jobs in Rancho Cordova, CA 95670

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