Child Support Specialist I Job Vacancy in County of Contra Costa, California Contra Costa County, CA – Latest Jobs in Contra Costa County, CA – updated today

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Company Name : County of Contra Costa, California
Location : Contra Costa County, CA
Position : Child Support Specialist I

Job Description : The Position

Contra Costa County’s Department of Child Support Services (DCSS) has received multiple program awards for their hard work and outstanding achievements within the program and are looking for individuals who will continue this standard of excellence on our team. DCSS supports its customers so that children can receive the emotional and financial support they need. DCSS assists families by establishing, collecting, and distributing child and medical support for minors. Our work is an important part of California’s effort to nurture and protect children and to help them and their families achieve self-sufficiency. Contra Costa County is looking to fill six (6) full-time Child Support Specialist I vacancies within DCSS. We are looking for someone who is:

Detail Oriented – You will need to focus on details in your daily work and understand how they impact the outcome of each case
A Strong Communicator – You will effectively communicate verbally and in writing, and listen empathetically to build positive relationships with customers and peers
An Enthusiastic Learner – you will regularly learn new or changing applications, policies, and procedures
Effective at Time Management – you will need to achieve an appropriate balance between quality and quantity by prioritizing your workload
Customer Service Oriented – You will work with a variety of internal and external customer
Ethical – You should demonstrate professional and ethical behavior in all situations

What you will typically be responsible for:

Preparing legal documents necessary for the processing of court cases to establish and enforce and modify child support obligations
Providing customer service by phone, email, text, video chat, and in-person in our lobby to customers and partners in other agencies
Researching multiple databases to obtain the information needed to process a case
Reviewing financial statements, accounts, and payments for accuracy
Applying constructive feedback to casework and making necessary adjustments
Managing your individual work while supporting your team’s goals
Facilitating negotiations and agreements with customers
Performing a variety of duties in the installation, configuration and troubleshooting of hardware and software applications and equipment related to local or wide area networks

A few reasons you might love this job:

You will make a difference in the lives of children and their families
You will work with people who are passionate about their work
You will be part of a supportive office culture that values growth and education
You will have an opportunity to learn a variety of functions within this position

A few challenges you might face in this job:

You will be expected to balance multiple priorities and demands
Some of the customers you will work with are in emotionally challenging situations
Our work is subject to state and federal guidelines, which may include strict timeframes

Competencies Required:

Fact-Finding: Obtaining facts and data pertaining to an issue or question
Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives
Oral Communication: Engaging effectively in dialogue
Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
Critical Thinking: Analytically and logically evaluating information, propositions, and claims
Self-Management: Showing personal organization, self-discipline, and dependability

To read the complete job description, please click here

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Valid California Motor Vehicle Operator’s License. Out of State valid motor vehicle operator’s license will be accepted during the application process. Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate. Experience: One (1) year of full-time experience, or its equivalent, in a responsible public contact position which required interviewing, or the exchange of detailed verbal information, as a primary element of the work performed, OR one (1) year of full-time, or its equivalent, clerical experience in a Child Support office. Substitution for experience for Child Support Specialist I only: Successful completion of at least 60 semester or 90 quarter units of coursework from an accredited college or university which included at least one three (3) semester unit or four (4) quarter unit course transferable to an accredited four year college or university in each of the following areas: (1) English composition or Communications, and (2) Business or Finance may be substituted for the required experience Other requirements: All appointees to this class must be fingerprinted and successfully pass a background check.

Selection Process

1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process 2. Online Assessment: Candidates that possess the minimum qualifications will be invited to participate in an Online Assessment. The assessment is designed to measure candidates’ competencies as they relate to the Child Support Specialist I classification. Candidates must achieve an average passing score of 70% or higher. These may include but are not limited to: Fact-Finding, Project Management, Oral Communication, Analyzing and Interpreting Data, Legal and Regulatory Navigation, Critical Thinking, Self-Mangement. (Weighted: 100%).

The online assessment is tentatively scheduled to take place via computer (remotely) the week of April 11, 2022.

The multiple choice assessment will be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Nancy Phetdaravanh at Nancy.Phetdaravanh@hrd.cccounty.us For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at
+1 855-524-5627.

COVID-19 Vaccine Requirements

Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.contracosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId=

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

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Post Tags : , Contra Costa County, CA, jobs in Contra Costa County, CA, Child Support Specialist I jobs in Contra Costa County, CA

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