Client Services Representative – Oakland, CA Job Vacancy in Major League Baseball Oakland, CA – Latest Jobs in Oakland, CA – updated today
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Company Name : Major League Baseball
Location : Oakland, CA
Position : Client Services Representative – Oakland, CA
Job Description : Company Overview:
At Tickets.com we are changing the landscape of the live sports and entertainment industry. Tickets.com delivers innovative, cutting-edge technologies to enable safe, unforgettable fan experiences in venues across the globe. We are assembling a world-class technology team to build platforms and products that anticipate emerging opportunities, including dynamic pricing, offers, digital and contactless ticketing. The Tickets.com mission is to provide premium, innovative live experiences for our clients and their patrons.
Role Description:
We are looking for a Client Services Representative to work from the Oakland, CA area who will be responsible for creating and maintaining events and reports for clients on Tickets.com ticketing software. The Client Services Representative is also responsible for maintaining relationships with Tickets.com clients. Additional responsibilities include, season account support, on-sale support, and system training and support.
Essential Job Functions:
Responsible for event creation, maintenance, report creation and execution in ticketing system.
Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events.
Act as a liaison to a host of Tickets.com departments, including call centers, web operations and IVR operations.
Work with other departments in rollout of new products for clients, including MyTickets and Campaign Creator.
Exercises independent thought and judgment when dealing with client and user requests and resolution of issues.
Consults with users and provides intellectual information regarding the ProVenue application.
Performs systems tests, analysis, and configuration to ensure system is in excellent running order.
Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases.
Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management.
Provide client support while events are on sale and at performance times.
Advise client on how to best use ticketing system to meet their business needs.
Other software-related tasks as needed.
Position Requirements:
Bachelor’s degree or equivalent combination of education and experience.
Minimum two (2) years of experience with ticketing software strongly preferred.
Box office experience preferred.
Valid driver license and vehicle insurance.
Computer proficiency essential – MS Office Suite; knowledge of UNIX preferred; ability to easily learn new technology as needed.
Remote evening and weekend availability, as required including having high speed home internet access.
Must be client service-oriented.
Excellent communication skills, both verbal & written.
Detail oriented, organized, proven ability to follow up on tasks.
Self-starter, able to prioritize and work independently with minimal supervision.
Job Type: Full-time
Location: Remote – California
We offer an Outstanding Benefits Package that includes:
Medical 3 PPO Plans through BCBS
Dental PPO
Vision
STD & LTD
401K
Life & Supplemental Insurance
Paid Time Off (PTO, STO, 13 Holidays)
HSA & FSA
Legal Plan
Pet Insurance
Tuition Reimbursement
Holiday week office closure
Tickets.com is an Equal Opportunity Employer.
If you think you’re a good fit, we’d love to hear from you!
All in-office and ballpark-based positions are subject to MLB’s mandatory Covid-19 vaccine policy
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