Clinic Support Representative Job Vacancy in Abbott Laboratories Livermore, CA – Latest Jobs in Livermore, CA – updated today

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Company Name : Abbott Laboratories
Location : Livermore, CA
Position : Clinic Support Representative

Job Description : Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

The Clinic Support Representative is within our ARDx function working directly for Acelis Connect Health located in Livermore, California. The Clinic Support Representative provides an excellent standard of service and is highly responsive to prescribing facilities and new clinic inquiries. The CSR’s are quick responders on all customer calls and coordinates resolution to issues to maintain a high level of customer satisfaction. The CSR assists with obtaining complete documentation for existing patients who are making changes to their enrollment. They support the sales organization’s efforts by providing inbound call coverage Monday through Friday.

WHAT YOU’LL DO

Handles inbound call queue and provides rapid response and superior service for Acelis customers
Educates clients on the process of obtaining complete documentation to appropriately keep patients enrolled with Alere Home Monitoring services.
Responds to incoming facility inquiries via telephone, written, and electronic requests in a prompt and courteous manner
Transfers new clinic inquiries to proper geographic Sales representatives.
Helps resolve service problems by clarifying the customer’s complaint; selecting and explaining the best solution to solve the problem; expediting resolution; and documents all complaints per corporate standards.
Handles inquiries from other internal departments by contacting a health care provider to resolve a variety of service requests.
Maintains subject matter expertise and uses resources effectively regarding Acelis Connected Health Services.
Utilizes Patient Connect, a Salesforce.com CRM and company databases to capture, report, and maintain accurate and relevant patient information.
Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements.
Understands and adheres to business processes, policies and procedures.
Maintains a culture of accountability in area of responsibility.
Assists with any special projects as directed by manager.

EDUCATION AND EXPERIENCE YOU’LL BRING
Required

High School Diploma or GED
Minimum of two years customer service or call center experience.
Strong Computer/Software Skills
Strong Communication & Writing Skills
Type a minimum of 35 WPM accurately
Organization/Time Management Skills
High Degree of Professionalism

Preferred

Ability to multi-task and meet required deadlines
Ability to communicate, both in writing & verbally, with others in a professional manner.
Ability to work both independently and as part of the team
Ability to use effective problem solving techniques.
Ability to make decisions while following company procedures and government guidelines
Ability to be goal oriented and results focused.
Ability to use efficient time management skills.

WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:

Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

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