Customer Care Representative Job Vacancy in Upton Home Services Inc Acampo, CA 95220 – Latest Jobs in Acampo, CA 95220 – updated today

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Company Name : Upton Home Services Inc
Location : Acampo, CA 95220
Position : Customer Care Representative

Job Description : The position of a Customer Care Representative is to respond and assist in the resolution of customer concerns with exceptional customer service reflective of Upton’s values by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality.
Job Responsibilities:

Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
Engage in outbound calling to secure the appropriate amount of scheduled calls and club memberships required for a successful service operation.
Follows Customer Care “Call Script” for quality and efficient responses to customers.
Maintain required daily call counts to meet daily, weekly and monthly quotas.
Maintain complete, accurate and updated information in the customer database.
Ensure “Club Memberships” are renewed and preventative maintenance appointments are scheduled for technicians.
Work with Dispatch to schedule service calls and debrief technicians with accurate customer information.
Perform administrative duties to assist with the overall efficiency of the operation.
Provide assistance to other members of the Customer Care team to achieve department and company goals.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
Participate in all company sponsored training classes.
Maintain a courteous demeanor with customers and associates at all times.
Maintain a professional image at all times by wearing company approved apparel.
Abide by all standards of performance and ethics.
Follow all safety policies and procedures.
Perform other duties as assigned.

Requirements:

High School diploma or GED required.
Prior call center experience preferred.
Basic computer skills including Word, Excel, and any other software used by the company.
Prior experience with Google G Suite and ServiceTitan Phones Pro preferred.
Must be willing to work a flexible schedule (including weekends).

All full time employees are offered the following benefits:

Medical, Dental & Vision Insurance
401k Matching
Paid Training
Company paid vacation/holidays/sick leave
Direct Deposit
Weekly Paychecks

**EEOC Compliance Employer**
**All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check**
Since 1983 Upton Air™ has provided Sacramento County with residential and commercial HVAC services. Our mission is to provide trade services with love and care.

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Post Tags : , Acampo, CA 95220, jobs in Acampo, CA 95220, Customer Care Representative jobs in Acampo, CA 95220

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