Customer Contact Center Analyst Job Vacancy in California Public Employees’ Retirement System (CalPERS) Sacramento, CA 95811 – Latest Jobs in Sacramento, CA 95811 – updated today

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Full Details :
Company Name : California Public Employees’ Retirement System (CalPERS)
Location : Sacramento, CA 95811
Position : Customer Contact Center Analyst

Job Description : The California Public Employees’ Retirement System (CalPERS) is the nation’s largest public pension fund, providing retirement and health benefits to public employees, retirees, and their families. Headquartered in downtown Sacramento, we are a destination employer with an international reputation for leadership and innovation. At CalPERS, we’re committed to people – the people we serve, our team members, and the larger community around us. CalPERS is situated near the Napa Valley, San Francisco, Lake Tahoe, and other desirable destinations, and we offer competitive benefit packages, compensation, and opportunities for advancement.
Telework Information: This position has been designated as eligible for telework in a remote-centered capacity. This is defined as the team member working fifty (50) percent or more of their time at an approved alternate work location.
CalPERS seeks a Staff Services Analyst in the Customer Experience Division (CXD), Frontline Agent Resource and Mentorship (FARM) Team. Under the supervision of a Staff Services Manager I, the Staff Service Analyst is responsible for performing consultative and analytical duties in order to support the customer service goals and objectives of the Division as well as the Organization.
Desirable Qualifications

Demonstrates excellent attendance and punctuality
Strong organizational skills and time management skills
Call center or other customer service industry background
Demonstrates the ability to be detail oriented and attentive
Possess basic computer skills and software application use
Ability to work in a fast-paced environment, set priorities, and meet deadlines
Ability to effectively align with and implement management direction and decisions
Demonstrates a positive attitude, flexibility, and dependability in all workplace activities
Ability to interpret and apply provisions of law, court decisions, and departmental policies
Demonstrates excellent verbal and written communication skills and strong organizational skills
Customer Service oriented, demonstrates professional customer service skills, and strong interpersonal skills
Ability to work independently, exercise good judgment in all work-related activities, and work effectively with sensitive subject matter
Knowledge of the Public Employees’ Retirement Law (PERL), Public Employees’ Medical and Health Care Act (PEMHCA) rules and regulations, departmental policies and procedures, and other related statutes, laws, rules, regulations, and legislation

Job Type: Full-time
Pay: $3,448.00 – $5,604.00 per month
Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift

Work Location: One location

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Post Tags : , Sacramento, CA 95811, jobs in Sacramento, CA 95811, Customer Contact Center Analyst jobs in Sacramento, CA 95811

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