Customer Service Representative I (HNGSS) Job Vacancy in Federal Services California – Latest Jobs in California – updated today
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Federal Services
Location : California
Position : Customer Service Representative I (HNGSS)
Job Description : Position Purpose:
The Customer Service Representative (CSR) functions as a primary resource in handling TRICARE customer contacts via telephone, ranging from routine to complex. The CSR provides clear and concise education concerning the TRICARE medical benefits and government policies and procedures. The CSR assists beneficiaries with benefit information, referral and authorization requirements, claims, provider locations and all other routine TRICARE issues. The CSR forwards escalated or crisis calls to appropriate staff members.
Answers phones and researches inquiries concerning benefits, enrollment, etc.
Researches and documents/updates databases such as net to net changes, CCM documentation, etc.
Provides information to internal and external customers.
Regenerates copies of pertinent correspondence.
Processes additional assignments, such as PCM changes, address changes, ID card replacements, RAOC status calls and data entry, etc.
Demonstrates regular, reliable and predictable attendance.
Other duties as assigned.
Education/Experience:
High school diploma or equivalent. Computer skills and ability to learn new systems. While previous customer service, call center, healthcare or insurance experience (and in some markets – bilingual skills) are preferred – they are not required. We will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities.
This position will be supporting a Federal government contract, therefore it requires U. S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF86 or higher security.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
This post is listed Under Jobs in general jobs
Post Tags : , California, jobs in California, Customer Service Representative I (HNGSS) jobs in California
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company