Customer Service Representative Manufacturing Job Vacancy in Orora Packaging Soultions Rocklin, CA 95765 – Latest Jobs in Rocklin, CA 95765 – updated today

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Company Name : Orora Packaging Soultions
Location : Rocklin, CA 95765
Position : Customer Service Representative Manufacturing

Job Description : Landsberg Orora is seeking a passionate Customer Service Representative to unlock the promise for our valued customers every day. This is an exciting role to partner with a rock star sales team, innovative customers and to join a fun and dynamic customer service team. In this role you will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. Customer Service Representatives provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.

This position will report to: Division Operations Manager
Travel Requirement: No travel required
FLSA Status: Non-exempt
Location: Work from Home

What You’ll be Responsible For in this Role

In this role you will be responsible for providing outstanding high-touch service to our Customers and will oversee their experience with our company. You will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.
You will be responsible for accurate and timely data entry of all orders within our SAP system and to provide customer follow-through via direct contact, mail, fax, or e-mail through the Sales Representatives.
While you are processing orders to bring product onto our warehouse floors, the Customer Service Representative evaluates historical data on such items and provide assistance with inventory control processes.
Provide inside support to Outside Sales Representatives.
Provide expertise in solving Customer problems with any, and all internal departments, including other divisions.
Perform contract review work processes on Customer Purchase Orders.
Respond to Customer inquiries on the telephone through on-line networks, by mail, and by facsimile.
Write Customer quote requests, sample requests, formal quotes to Customers, and Sales Representative leads for prospective accounts.
Handle Customer problems that appear to arise from the use of the product. Handle requests for replacing and picking up defective parts. Coordinate changes to orders on accounts as necessary
Submit follow-ups on orders through Expeditor via hand written or computer request.
Perform other duties and/or responsibilities as assigned

Minimum Qualifications:

1-3 years’ of Customer Service and/or Buying experience
High school diploma or general education degree (GED)

Additional Required Qualifications:

Able to work with more than one project/responsibility simultaneously
Proven experience handling complex orders under tight deadlines
Intermediate Proficiency – Microsoft Office: Outlook, Word, Excel

Preferred Qualifications:

SAP experience

Job Type: Full-time
Pay: From $19.00 per hour
Schedule:

Monday to Friday

Work Location: One location

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Post Tags : , Rocklin, CA 95765, jobs in Rocklin, CA 95765, Customer Service Representative Manufacturing jobs in Rocklin, CA 95765

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