Customer Service Representative -Tier 1 Job Vacancy in Ryder System Los Angeles, CA 90006 – Latest Jobs in Los Angeles, CA 90006 – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Ryder System
Location : Los Angeles, CA 90006
Position : Customer Service Representative -Tier 1

Job Description : Current Employees:
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sysattachment.do?sysid=a39f83621bd99050632a4223cd4bcb91) .
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
You are the driving force behind our company.
Start your career with Ryder today!
Summary
Whiplash (recently acquired by Ryder Systems, INC.), is the nation’s leading provider of omnichannel and ecommerce distribution solutions (https://www.portlogisticsgroup.com/solutions-overview/) at the point of entry and into the domestic supply chain. We specialize in end-to-end national logistics services, extensive value added warehousing services, and integrated omnichannel and ecommerce fulfillment.
We are creative problem solvers for established and emerging brands. Our omnichannel distribution network delivers speed, flexibility and cost savings. A full suite of 3PL fulfillment services ensures the successful shipment of your goods across multiple channels. We ship more than 500 million units each year for the nation’s largest manufacturers, retailers, and ecommerce businesses.
The Customer Service Representative 1st Tier is responsible for supporting Whiplash’s ecommerce customer base. This role will work collaboratively with Customers, Customer Success, Operations, Technical Support, Parcel, and other resources in a multi-tiered support framework to resolve customer questions and issues. A strong customer service mindset and ecommerce experience will be key to succeeding in this role as you dig in and solve problems through listening, teaching, and identifying opportunities for customers to get the most out of our platform. The Customer Service Representative 1st Tier will follow standardized processes and procedures (as well as identify inefficiencies and areas for improvement). They will play a key role in increased customer satisfaction and retention of Whiplash solutions.
Essential Functions
Successfully respond to, prioritize, resolve, and as needed, escalate, 1st tier customer support requests from customers and internal client-facing team members
Develop and demonstrate expert knowledge of the Whiplash platform and services
Utilize the ticketing system effectively and complete essential follow-up for all support interactions.
Troubleshoot and triage issues within the Whiplash platform in order to facilitate effective escalation to the technical support team
As you gain experience, identify ways to improve service and support through improved processes and documentation
Additional Responsibilities
Performs other duties as assigned
Skills and Abilities
Experience working in ticket tracking systems (Salesforce Service Cloud, Zendesk, JIRA, or similar)
Have appropriate remote work set-up – such as quiet space, stable internet connection, and a back-up location in case of issues with the primary location.
Have access to an internet speed of at least 25 Mbps download speed and 10 Mbps upload.
Proven effectiveness working within a multi-tiered customer support framework
Demonstrated customer service, troubleshooting, and diplomacy skills
Demonstrated effective written and verbal communication, to both internal & external customers
Excellent organization skills and attention to detail
The ability to balance and prioritize multiple customer support issues and remain calm under pressure
Ability to quickly gain proficiency in new applications and technologies
Possess a high level of understanding, patience and empathy. Able to navigate more difficult conversations/interactions with professionalism.
Collaborative team player that holds themselves and others accountable to high performance
Qualifications
Minimum 3 years external customer support experience, eCommerce preferred
3rd party logistics and fulfillment experience strongly preferred
DOT Regulated: No
Job Category: Customer Service
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)
#wd

This post is listed Under Jobs in general jobs

Post Tags : , Los Angeles, CA 90006, jobs in Los Angeles, CA 90006, Customer Service Representative -Tier 1 jobs in Los Angeles, CA 90006

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company