Front Desk Agent – $500 Bonus Eligible Job Vacancy in Element | Huntington Hotels Irvine, CA 92614 – Latest Jobs in Irvine, CA 92614 – updated today

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Company Name : Element | Huntington Hotels
Location : Irvine, CA 92614
Position : Front Desk Agent – $500 Bonus Eligible

Job Description : Find balance in your career at the BRAND NEW Element Irvine!

Become a part of the opening team and join us as we open our 124-room Element Hotel, located in the heart of the Irvine Business Complex and just down the street from John Wayne Airport (SNA). Built sustainable from the ground up and inspired by nature, the Element Irvine has an eco-minded philosophy and a passion for wellbeing. Intuitively constructed with an efficient use of space, the flowing layouts of our rooms allow our guests to maximize their time with us, whether it’s for a quick trip or month long stay. Create memorable guest experiences every day at Element Irvine with your curiosity and zest for life.

We believe that associates deserve more than a place to work. Whether this is a part time opportunity or a thriving career, time at work shouldn’t mean time away from life. Our associates are inspired by engaging with like-minded guests who appreciate our approachable, multidimensional team. Element Irvine encourages our associates to live a life in balance. We’re energized by a shared passion to live to the fullest, at work and at home. Our associated start every work day focused and refreshed as the Element Irvine provides a space for our guests and team to thrive!

Position Title: Guest Services Associate
Immediate Supervisor’s Title: Front Office Supervisor
Overall Responsibilities

Greet and welcome guest.
Assign rooms and keys.
Keep track of daily scheduled functions and their locations.
Manage all daily arrivals and departures, including groups.
Prepare guest folio and collect payment for visit.
Follow banking-out and shift closing procedures.
Maintain safe and clean work areas.
Provide accurate, descriptive hotel information to guests and callers including hours of operation, guestroom features and locations, all services and amenities provided, and local area information.
Provide suggestions for places to visit, eat, and shop as well directionsand maps.
Handle mail, messages, guestroom messages, and faxes per prescribed procedure.
Arrange transportation.
Carry out specified duties in the event of emergencies.
Answer phones promptly in a polite and professional manner using the standard phraseology.
Route incoming calls to the appropriate department, guestroom,meeting room, or other facility.
Handle wake-up calls and ensure timely delivery by following standard procedure.
Assist guests with function of all guestroom features.
Log and track all guest complaints.
Promptly communicate all requests to appropriate departments.
Assist in solving billing discrepancies.
Handle monetary transactions per prescribed procedure.
Utilize property management system and all other required technology to carry out daily responsibilities.
Advise guests and callers of current rates and promotions.
Show guestrooms and meeting space to prospective guests as needed.
All other duties as assigned

Education, Knowledge and Skills:

High School diploma or G.E.D. certificate
Customer service background
Hotel Front Desk experience preferred

Essential Functions

Language skills: Have the ability to read and interpret documents such as safety rules (i.e., Lockout Tagout, JSA’s), safety awareness information (MSDS), operation and maintenance instructions, and procedure manuals. Ability to keep logs and to speak effectively to customers and associates.
The hotel functions seven days a week, 24 hours a day. Applicant must have the flexibility to work a shift other than the one they are assigned dependent on business demand. Further, business demand and weather determines the amount of hours that are worked. Some weeks may be scheduled at less than 40 hours and other weeks at more than 40 hours.
Use aggressive hospitality skills, which include:
Smile and Greet every Guest
Speak to the guest in a warm, friendly and courteous manner
Display genuine and enthusiastic interest in the guest, pay complete attention
Anticipate guest needs and be flexible in responding to them
Be knowledgeable about your job
LEARN to take ownership of guest problems and resolve them
Report to work station at your scheduled time, being prepared to commence all assigned duties.
Perform all job requests assigned by management in which the associate is capable.
Maintain a well groomed, professional appearance and attitude at all times.
Acknowledge guests immediately with a smile and greeting. Use the guest’s name at least once in an interaction and practice the principles of Aggressive Hospitality.
Anticipate guest needs and offer assistance.
Always use guest name. Listen intently to each guest, focusing directly on them during each interaction.

$19/hr DOE

Brand: Element
Address: 17662 Armstrong Ave Irvine, CA – 92614
Property Description: Irvine Element
Property Number: 134

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Post Tags : , Irvine, CA 92614, jobs in Irvine, CA 92614, Front Desk Agent – $500 Bonus Eligible jobs in Irvine, CA 92614

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