IT Customer Support Representative Job Vacancy in Los Angeles Unified School District Los Angeles, CA – Latest Jobs in Los Angeles, CA – updated today

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Company Name : Los Angeles Unified School District
Location : Los Angeles, CA
Position : IT Customer Support Representative

Job Description : All employees must be fully COVID-19 vaccinated and must be able to
provide verification of their vaccination status as part of the hiring and
onboarding process prior to an official offer of employment to any District
site; this includes current employees who are being promoted to a new
job class.
Please submit a detailed resume and application, which highlights all
relevant education and experience related to this position.
We are LAUSD. We are at the forefront of innovation in public schools,
with the serious work of tailoring the learning environment to better serve
our community. Here, you will have the opportunity to exercise your
potential in the business of education.
We are technical professionals, skilled workers, support staff, executives,
and community champions. We do our jobs with a sense of integrity,
accountability, and pride in shaping the future.
Our contributions here impact our number one customers – the 600,000
plus K-12 students of LAUSD. With over 1,000 job titles to choose from,
build your rewarding career here by joining nearly 30,000 employees,
and achieve new levels of success in your career!
Department or School Site The District’s Information Technology Division (ITD) has 600+ staff
members, including programmers, network engineers, and administrative

staff – all of whom provide support to the Schools and most District
offices in a professional, forward thinking, and challenging environment.
Technologies supported range from personal systems to enterprise-wide
systems and applications.
Project The IT Customer Support Representative provides first-level technical
support to school and office personnel regarding software and hardware
problems or Information Technology Division supported applications;
coordinates the repair, replacement, and maintenance of
electronic/computer equipment, networked devices and related
information technologies; diagnoses problems and researches solutions;
and uses diplomacy and interpersonal skills to extract pertinent
information and assist callers.
Some positions in this classification may require Spanish fluency
The IT Customer Support Representative (Spanish) performs the same
duties as the IT Customer Support Representative in a position that
requires fluency in Spanish.
Benefits Insurance: Paid premiums for your choice of several medical, dental,
vision, and life insurance plans. Retirement: Membership in the California
Public Employee Retirement System (CalPERS).
Vacation: Two weeks of paid vacation to start. Three weeks after five
years of year-round paid service.
Paid Holidays: up to 13 days.
Job Duties/Responsibilities Typical duties may include:

Provides first-level Helpdesk services for client problems and support.
Provides technical support and records incident details (such as
customer contact, incident specifications, resolution or

referral information) into the District’s IT Service Management system.

Provides first-call problem resolution when appropriate.
Works with other team members to resolve problem tickets.
Communicates trouble call status to customer.
Provides status to call center management on mission critical
application outages.

Provides Helpdesk support for new systems and special projects.
Uses Knowledge Base component of help desk system to diagnose
system malfunctions or application issues.

Enters problem resolution information into Helpdesk system, closes the
problem, and informs the customer when the
problem is resolved.

May dispatch District field support personnel to customer site.

To see the complete class descriptions, visit us at www.lausdjobs.org
Minimum Requirements EDUCATION:
Graduation from high school or evidence of equivalent educational
proficiency, preferably supplemented by courses in computer science.
EXPERIENCE:
One year of experience within the past five years in the operation of a
computer hotline or help desk system, utilizing a
multi-processing operating system receiving calls per day regarding
computer and communications infrastructure (mainframes, client-server,
LAN and WAN, Microsoft Windows or Apple OS, office productivity tools,
telecommunications network, and mobile computing devices) or
Information Technology Division supported software applications. A
Microsoft Certified Professional Certificate (MCP) and/or experience
working with PC hardware and software problem diagnosis and repair is
preferable.
SPECIAL:
Ability to communicate effectively in Spanish both orally and in writing, in
addition to English is required for a IT Customer Support Representative
(Spanish Language).
Desirable Qualifications The ideal candidate will have the ability to:

Work independently, exercise initiative and good judgment

Analyze data and draw logical conclusions

Plan, organize, track and coordinate work to meet deadlines

Multi-task, function in a fast-paced unstructured environment with

frequent changes

Remain calm and pleasant under stressful situations

Enter relevant data into a computer while conversing on the telephone

Organize files and maintain accurate records

Work effectively with other District employees, students, and the public

Communicate effectively orally and in writing

Listen and communicate effectively with customers

The ideal candidate will have the knowledge of:

Best Customer Service practices and the measurement (metrics) of

those practices

Various office software applications, including Word, Excel, Access,

and PowerPoint

Information Technology services and how they are provided

Concepts and uses of personal computer, mainframe computer, and

tablet operating systems

General office practices and procedures

As candidates will be interacting with various individuals throughout the
district, an ideal candidate would have the demeanor and communication
skills needed to ensure positive customer experiences.
Employment Selection Process **PLEASE SUBMIT A THOROUGH AND DETAILED APPLICATION
AND ATTACH A RESUME CLEARLY EXPLAINING YOUR
QUALIFICATIONS FOR THIS POSITION.**
The selection process will tentatively include the following: a
computer-based skill check assessment and a scored questionnaire.
Candidates will need to submit an application and complete a scored
questionnaire. Applications, resume, and questionnaires will be reviewed
and evaluated. For this reason, it is recommended that your application
materials clearly show all your relevant background and specialized
skills, knowledge, and abilities. When completing the questionnaire,
please make sure you provide detailed responses to all the
questions/statements.
TEST RETAKE POLICY: Candidates that have taken Computer-Based
Skill Assessments must wait a period of 30 days before retaking these
tests.
Applicants who indicate interest in the IT Customer Support
Representative (Spanish) position must also take and pass the Bilingual
Spanish Written and Oral Assessment administered by the District to be
considered for a Spanish speaking position in this classification.
We anticipate receiving a number of well qualified applicants for this
position; therefore, there will be a competitive process.
The hiring departments have requested that we proceed with the
selection process in an expeditious and timely manner. To honor this
request we will be adhering to a pre-planned employment assessment
schedule. For up-to-date information about test dates, we encourage you
to check your email regularly for notifications.
Please be sure to include correspondence from @lausd.net as an
approved sender so that messages aren’t accidentally placed into your
junk/spam e-mail folder.
For more information about the LAUSD employment assessment

process, visit the ‘My LAUSD Career’ section of our website at
http://www.lausdjobs.org .
For any questions/concerns, please contact Mindy Nguyen at
mindy.nguyen@lausd.net
Application Process DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINE
APPLICATION?
Please visit www.lausdjobs.org and click on “help desk service request
form” located to the left of the Quick Links.
To find out whether the application deadline has been extended, visit the
website at: http://www.lausdjobs.org .
The Los Angeles Unified School District intends that all qualified persons
shall have equal opportunities for employment and promotion.
Reasonable accommodations in completing an application and testing
are available to individuals with disabilities. Please call (213) 241-3455
for more information.
Additional Posting Information Selection and promotion are based on a competitive employment
assessment process. Candidates who pass all parts of the assessment
process are placed on a hiring (eligibility) list based on their assessment
score. Hiring departments may make job offers to candidates on the top
three ranks of the hiring list. Eligibility typically lasts for 12 months. The
hiring list resulting from this assessment process may be used to fill open
positions in related job classifications.

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Post Tags : , Los Angeles, CA, jobs in Los Angeles, CA, IT Customer Support Representative jobs in Los Angeles, CA

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