Manager, Customer Success (Remote in USA or Canada) Job Vacancy in Power Factors San Francisco, CA 94105 – Latest Jobs in San Francisco, CA 94105 – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Power Factors
Location : San Francisco, CA 94105
Position : Manager, Customer Success (Remote in USA or Canada)

Job Description : ABOUT US

We are Power Factors, developer of the world’s leading cloud platform for renewable energy. Our SaaS platforms – Drive, Greenbyte, and Bluepoint – are used to manage over 110+ GW of solar, wind, and energy storage projects across the planet. By driving down operations costs and increasing revenue, we are tackling one of the world’s most important challenges: making renewable energy the world’s leading source of power. Our company is experiencing fast accelerated growth, driven by the global transition to clean renewable energy, and backed by one of the world’s leading enterprise software private equity funds.

Our vision is to create a sustainable world powered by renewable energy.

Our mission is to fight climate change with .

ABOUT THE ROLE

Power Factors is seeking candidates for a key role of Manager, Customer Success to complete our team. Our Customer Success team is responsible for developing and sustaining Customer relationships that promote retention and loyalty through continuous engagement with our Customers at many levels. This role is to listen to, and anticipate, our Customers’ evolving needs and use cases and then ensure they extract the most value from our platform to achieve their desired outcomes.

The role of Manager, Customer Success requires a deep understanding of the Renewable Energy industry, including a familiarity with the core business functions of Asset Management, Operations & Maintenance, Performance Monitoring and other related disciplines. The Manager, Customer Success must be able communicate our vision and value-propositions and articulate the specific technical, business, and commercial aspects of our SaaS products and services.

We’re helping renewable energy plants provide as much clean energy as possible and we’re looking for multidimensional team players to help us continue to solve problems and drive customer success.

WHAT YOU WILL BE DOING

Managing the client experience throughout the life of the engagement with Power Factors to Ensure client satisfaction
Coordinating internal resources (Product, Development, Engineering, Sales) on behalf of our Customer’s interests to achieve their desired business outcomes
Maintaining a complete understanding of our products and services and serving as the face of Power Factors with our Customers
Creating and improving policies and procedures that optimize the customer experience
Acting as a Voice of the Customer by representing their perspectives and interests in areas such as Product Roadmap, Technical Support, Quality, etc.
Monitoring and tracking performance through CRM of each Customer account according to key customer success metrics, including user adoption, satisfaction, retention, financial performance, and more
Working in partnership with the Sales team to provide expanded services and support organic growth within existing accounts
Coordinating Helpdesk support tickets to ensure timely completion and satisfaction
Conduct training sessions with multiple user groups/roles/functions to help users understand the full capabilities of the platform and increase user adoption
Conduct extended investigations alongside our users to facilitate the integration of our platform and tool sets into the Customers business processes

WHAT YOU WILL NEED TO BE SUCCESSFUL

Bachelors/Masters in a technical field such as Engineering, IT or in a related field
Project management certifications (PMP/Prince/Agile) is considered an asset
Minimum of 5 years experience in project management, business process development, software development in the IoT field including 3 years in the Renewable Energy industry (Solar/Wind/Storage)
Experience in managing large accounts and ensuring customer’s satisfactions
Strong relationship management skills, customer oriented and excellent communication skills
Create solutions and solve problems; take responsibility; drive resolution
Ability to think technically and manage both details and high-level goals

LIFE @ POWER FACTORS

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

A humble cause with a clear purpose – you will help us fight climate change with every day at work. We aim to be environmentally conscious in all aspects of our operations.
Work with passionate experts and top-talents in your field – we are proud of our highly skilled crowd and the savviness each of us brings to the team.
Friendly and uplifting atmosphere – we believe kindness and respectfulness is core for our culture. A friendly smile or a helping hand is never far away.
Flexible hours and workplace – it is the result that counts, not when or where. Our hybrid/remote work setup allows everyone to set themselves up for success and create a more sustainable work-life balance.
All the benefits you expect (and more) – besides the basic benefits (adopted to local needs and norms), you will enjoy perks such as 8h of paid volunteering per year and participation in our Corporate Bonus Program (to name a few).

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

IND123

This post is listed Under Jobs in general jobs

Post Tags : , San Francisco, CA 94105, jobs in San Francisco, CA 94105, Manager, Customer Success (Remote in USA or Canada) jobs in San Francisco, CA 94105

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company