Operations Manager – Michigan Job Vacancy in Agricor and Botanacor Laboratories Detroit, MI – Latest Jobs in Detroit, MI

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Company Name : Agricor and Botanacor Laboratories
Location : Detroit, MI
Position : Operations Manager – Michigan

Job Description : SummaryThe Operations Manager will oversee the daily operations of our cannabis laboratory’s field sampling and customer service teams, to efficiently collect and process samples while providing superior customer service.Responsibilities include but are not limited to, daily scheduling of certified samplers, overseeing a compliant sample intake process and continuously improving the customer experience. Operations Manager role also includes duties as the site manager, to ensure the site is inviting for customers and safe for employees. Location of the site is metro Detroit area.Principle Responsibilities Include:People· Supervising field employees and providing continuous training in customer care· Overseeing daily scheduling of field and intake employees to provide efficient service· Managing bank deposits daily· Signatory and check writing· Coordinating payroll with Agricor HR· Ensuring sample intake procedures are compliant with applicable quality and regulatory requirements· Facilitating employee outages for sufficient coverage· Issue resolution or escalation to Agricor as appropriate· Oversee all day-to-day issues that arise· Managing employee responses to customer inquiries regarding both samples and results· Coordinating new hire on-boarding in association with Agricor HR· Interfacing with executive staff at Agricor· Resolving customer issues within the same business day· Managing customer feedback loop to ensure the Company is providing the desired servicesProcess· Ensuring execution of process/productivity improvement initiatives including corporate initiatives· Establishing KPIs as well as collects data and reports on those KPIs· Developing service policies and procedures· Providing Executive Leadership Team recommendations on activities to drive superior client service, employee engagement to reach the Company’s quality and financial objectivesKNOWLEDGE AND SKILL· A minimum of 3-5 years’ experience in leadership roles in customer service, analytical sciences, logistics and/or field operationsDegree in Business Management or ScienceExperience in KPI development and managementExperience in building and growing an organization into a high-performance teamDemonstrated leadership, interpersonal, communication, and motivation skillsExcellent writing and oral communication skills are requiredWell-practiced in exercising sound judgment in decision-makingDemonstrated prioritization and organization skillsAbility to answer to the Company CEO who is in different geographical locationThe preferred candidate will have:Knowledge of the Cannabis and Hemp industriesThe ability to troubleshoot customer concerns real timeThe ability to quickly learn and understand cannabis regulations, testing and results dataPreviously work in an environment that required a high degree of attention to detailWorking knowledge of Microsoft Office suiteWORKING CONDITIONSWork is performed in a mixed laboratory office environment and requires extensive computer, employee involvement and customer interface work. Laboratory work requires the use of PPE as appropriate.DECISION MAKINGTake action, final decision, recommendExercises judgment within defined practices and policies in selecting methods and techniques for obtaining solutions. Acts as an advisor to staff to resolve problems. Develops performance requirements and evaluates staff members accordingly. Establishes and recommends changes to policies which affect subordinate organization. Erroneous decisions will result in critical delays in schedule and or unit operations and may jeopardize overall business activities.SUPERVISION RECEIVEDThe Operations Manager acts independently in all of the Duties and Responsibilities listed. Receives guidance in the form of objectives and establishes goals to meet objectives from Executive Leadership. Provides guidance to staff to achieve goals in accordance with established policies. Work is reviewed and measured based on meeting established objectives and schedules. Identifies and reports any discrepancies from normal practices or procedures to senior management, recommending and implementing corrective actions.SUPERVISION EXERCISEDRequired to provide guidance, oversee the activities, and participate in the on-the-job training of less experienced staff. Direct supervision of as many as 7-10 non-exempt employees.Salary RangeThe role is eligible for the following benefitsMedicalDentalVision401(k)Salary Range: 120k to 140kJob Type: Full-timePay: $120,000.00 – $140,000.00 per yearBenefits:401(k)401(k) matchingDental insuranceFlexible scheduleHealth insuranceHealth savings accountPaid time offParental leaveReferral programRetirement planVision insuranceSchedule:8 hour shiftMonday to FridaySupplemental Pay:Bonus payCOVID-19 considerations:we follow requirement for every StateWork Location: One location

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