Part Time Customer Service Representative Bilingual – Spanish (San Dimas) Job Vacancy in SoCalGas San Dimas, CA 91773 – Latest Jobs in San Dimas, CA 91773 – updated today

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Company Name : SoCalGas
Location : San Dimas, CA 91773
Position : Part Time Customer Service Representative Bilingual – Spanish (San Dimas)

Job Description : Future Opportunities:
Part-Time Customer Service Representative Bilingual in both English and Spanish
for the San Dimas Call Center

Starting Pay: $18.25 – $37.89

Southern California Gas Company is seeking candidates for future opportunities at the San Dimas Call Center for part-time Customer Service Representatives who have a good command of the English language and are also fluent in Spanish. The ideal candidate will have 2-3 years of customer service experience, be able to multi- task in a fast-paced environment and manage a heavy call volume.

Customer Service Representative

CSRs process customer calls and serve as the end-to-end primary point of contact for a wide array of customer service requests.
Spanish bilingual premium is an additional $0.84/hour
Essential Duties and Responsibilities

Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve.
Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller’s situation.
Efficiently and accurately processes customer requests, answers questions, and resolves complex issues
Maintains knowledge of changing company policy and procedures
Effectively promotes products and services that meet customer needs
Strives to provide a superior customer experience that focuses on first-call resolution
Demonstrates a learning attitude focused on innovation and continuous improvement.
Has an overall positive presence in the communities that we serve
Possesses a mature and self-confident attitude
Naturally possesses a high energy level and demonstrates strong dependability
Embraces a strong work ethic and enjoys working in a fast paced and changing environment
Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals.
Physical Demands

Very Light — Occasionally lifting and/or carrying such articles as dockets, ledgers and small tools or items weighing up to approximately 10 pounds. Although a sedentary job is defined as one which involves sitting, occasionally a certain amount of walking and standing are necessary in carrying out job duties.
Environmental Conditions

Office environment with some noise generated by co-workers; telephone contact with customers.

Minimum Qualifications

Previous customer contact experience
Must be fluent in both English and Spanish languages
Ability to operate a computer and peripheral equipment
Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test.
Qualify through a panel interview
Successfully complete formal Customer Service Representative training
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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Post Tags : , San Dimas, CA 91773, jobs in San Dimas, CA 91773, Part Time Customer Service Representative Bilingual – Spanish (San Dimas) jobs in San Dimas, CA 91773

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