Risk Agent, Activations & Fraud Job Vacancy in FastSpring Santa Barbara, CA 93101 – Latest Jobs in Santa Barbara, CA 93101 – updated today
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Company Name : FastSpring
Location : Santa Barbara, CA 93101
Position : Risk Agent, Activations & Fraud
Job Description : Company Overview:
FastSpring is the world’s leading ecommerce platform for software and SaaS companies. At FastSpring we are on a mission to democratize the software space by partnering with growing software companies to strategically enhance the selling of their products and compete on the global stage. Our product hosts over 10 million transactions per year, powering sales growth for more than 3,500 companies in over 200 countries, using every major currency.
We are an Inc. 5000 honoree, noted as one of America’s fastest growing companies, with recognition of numerous additional workplace awards. Backed by AKKR, we are already profitable and have an engaged culture with remote staff globally and offices in Santa Barbara, Amsterdam and Halifax.
We are committed to building an inclusive work environment and invest in our employees by promoting growth and development across every level. As a team, we are business professionals who are globally-minded, customer-focused, and driven to innovate.
Responsibilities:
Primary role consists of making a risk assessment and completing activating steps for new vendors. The agent will primarily work from SalesForce and use various internal and 3rd party applications to perform the following tasks:
Performing KYB/KYC, sanctions and AML reviews. Initial reviews and periodic reviews
Work within SalesForce to perform new vendor activations
Daily/Monthly review of persistent vendor monitoring
Suspicious activity reporting
Responsible for identifying and talking/communicating with vendors both fraud or chargeback rates. This includes notifying vendors of payment risk holds being placed on their payouts.
Responsible for manually reviewing transactions for potential fraud, identifying fraud trends and creating rules to mitigate fraud.
Required to review and decide on 100 transactions per day
Act as a subject matter expert supporting customer success and sales teams. This may include creating ad hoc reports
Required to answer 25 emails from the shared Risk queue per day.
Requires excellent interpersonal and communication skills. Communicating Risk holds or a decision to terminate a vendor can be stressful.
Willingness to work in a high volume environment and complete work within accepted timeframes.
About the Company
FastSpring is the trusted ecommerce partner for companies that sell software around the world. With FastSpring’s full-service ecommerce solution, you can sell more, compete big, and stay lean. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Amsterdam, and Halifax. For more information, please visit https://www.fastspring.com.
FastSpring is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with FastSpring without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status (specifically status as a disabled veteran, special disabled veteran, Vietnam Era veteran, recently separated veteran, armed forces service medal veteran, or other protected veteran) or other classification protected by applicable federal, state or local law.
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