Technical Support Specialist Job Vacancy in Bbot, powered by DoorDash San Francisco, CA – Latest Jobs in San Francisco, CA – updated today

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : Bbot, powered by DoorDash
Location : San Francisco, CA
Position : Technical Support Specialist

Job Description : About the Team
Founded in 2017, Bbot is a merchant-first technology company that builds order-and-pay software designed to improve the customer ordering experience and take the burden off hospitality operators.
On the brink of contactless technology, Bbot has been the leader in order and pay solutions and continues to use technology to improve the merchant and customer experience. Fast forward to 2022, now powered by the category leader in last-mile logistics, DoorDash (read more here!), we’re excited to bring these solutions to many new markets soon!
About the Role
The Bbot Technical Support team currently offers coverage from 10am-6pmm EST. Shift times may be subject to change as we expand our team! We primarily manage our ticket queue via email and text message, and provide phone or video support upon request or as needed. You will primarily have cases escalated to you from Tier 1 or Tier 2 support.
You’ll be a strategic problem solver and become a subject matter expert responsible for ensuring that multiple internal groups – including support, implementation, product, engineering and sales operations – are working together seamlessly to provide an exceptional experience for our merchants when something goes wrong. We provide direct white-glove support to the merchants that use Bbot’s ordering platform and help troubleshoot a wide range of issues such as network configuration/troubleshooting and legacy POS integrations. remote hardware management, ticket/ printing routing, and software bug identification and escalation. To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a constant desire to never stop building your knowledge of our ever-growing product suite.
You’re excited about this opportunity because you will…

Be an early part of a collaborative team that prides itself with world-class customer service for an innovative and industry leading technology platform
Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points
Identify weaknesses, gaps and bottlenecks in our operational processes so we can deliver high quality support to all portions of our business
Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success
Develop a deep expertise in Bbot’s product suite, processes, systems, tools, and how to diagnose and resolve an issue.
Have a wide array of issues that you have a lot of flexibility in solving.

We’re excited about you because…

You love helping people! You want to do right by our merchants to provide a scalable, world-class merchant experience.
You enjoy working methodically through a problem step-by-step to narrow down possible solutions.
You work independently, you’re a reliable teammate, and you’re trustworthy. You always either know what your next steps are and how to get there, or who to ask if you need help.
You are excited by the unfamiliar and new. You are comfortable with building the plane as it’s flying and have a bias for action.
You thrive in a fast-paced, always changing environment. You absorb new information quickly and execute at a high level because you effectively manage your time and proactively seek to understand.
You easily distill large amounts of complex information into simple takeaways and bullet points for inclusion in workflow tools, training collateral and help content.
You have high emotional intelligence and great communication skills – you communicate with merchants, third party partners, and cross-functional teams efficiently, professionally and confidently. You know how to close the loop and you don’t leave anyone hanging.
You have 2+ years of experience in troubleshooting networks both large and small
4+ years of work experience in a related role in technology or customer support
Bonus Points for…
Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS
Familiarity with G-Suite, Slack, Atlassian, Salesforce

About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Pursuant to the Colorado Fair Pay Act, the base salary range in Colorado for this position is $24/hr – $33/hr, plus opportunities for equity and commission. Compensation in other geographies may vary.

If you need any accommodations, please inform your recruiting contact upon initial connection.

This post is listed Under Jobs in general jobs

Post Tags : , San Francisco, CA, jobs in San Francisco, CA, Technical Support Specialist jobs in San Francisco, CA

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company