Customer Service Representative Job Vacancy in Richwood Industries Grand Rapids, MI 49548 – Latest Jobs in Grand Rapids, MI 49548
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Company Name : Richwood Industries
Location : Grand Rapids, MI 49548
Position : Customer Service Representative
Job Description : Richwood Industries is growing! We are a West Michigan company, that serves customers in the office, educational, healthcare, and commercial furniture markets. We pride ourselves on providing outstanding service to our customers and offering them solutions to meet their needs. If you like being part of a team that treats you like family, where everyone knows your name and you aren’t just a number, Richwood Industries is the place for you! We offer competitive wages and outstanding benefits. If you are looking for a company that values your hard work and treats you with respect, please apply today!Richwood Industries is centrally located near US 131 and 28th Street, allowing for an easy commute from the surrounding areas.Our Customer Service Representatives are vital to assisting our internal and external customers, and learn about all aspects of the business. While supporting both Customer Service and Procurement, you will collaborate with all departments within the organization. Working individually or as part of a team, you will be met with daily challenges that will allow you to showcase your problem-solving and critical thinking skills. Customer Service Representatives are part of a collaborative team that will require both individual work and peer-to-peer interactions in a culture that leans towards levity while maintaining a professional working environment.Skills & Abilities: · Strong attention to detail· Problem solver with ability to use critical thinking skills· Exemplary verbal and written communication skills· Ability to multi-task, prioritize, and manage time effectively· Promotes improvement both within themselves and within the company· Shows ambition for learning new skills· Self-motivated· Fluent in Microsoft Office ProductsResponsibilities: · Facilitate order fulfillment process from order receipt through delivery· Obtain freight quotes and schedule shipments with logistics providers· Create and manage customer quotations· Address customer complaints, provide appropriate solutions and alternatives within time limits, follow-up to ensure resolution· Field customer feedback, track, and forward to appropriate internal team(s)· Database management for creation of new parts, price changes, and customer master files· Facilitate the procurement process including reviewing incoming and outgoing orders for accuracy, adjusting as needed, and informing the appropriate contact· Provide internal team members with system data and external information upon requestRequirements: · 3 – 5 years of customer service experience in a manufacturing environment· Bachelor’s degree preferred, or 5+ years of relevant work experience· Manufacturing ERP system experienceo Infor, CloudSuite Industrial or Sytline experience a plusJob Type: Full-timePay: $20.00 – $22.00 per hourBenefits:401(k)Dental insuranceFlexible spending accountHealth insurancePaid time offVision insuranceSchedule:8 hour shiftDay shiftMonday to FridayOvertimeWork Location: One location
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