First Responder Job Vacancy in First Step Wayne, MI 48184 – Latest Jobs in Wayne, MI 48184

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Company Name : First Step
Location : Wayne, MI 48184
Position : First Responder

Job Description : First Responders are a vital part of our 24-Hours Services program. First Responders support First Step’s mission by providing crisis intervention for Residential (Shelter) clients, 24-hour help-line callers, and survivors in First Steps’ Assault Response program.

First Responders work in the agency’s Residential facility where interactions with survivors will be both in-person and by telephone.

First Step provides comprehensive training and supervision to all employees.

LOCATION: Wayne Office

REPORTS TO: Residential Team Lead

POSITION TYPE: Non-exempt, full time, hourly pay

PAY RANGE: $19 – $20/hour

SCHEDULE: 2 positions available:

12:00 am – 8:00am: Sunday, Monday, Wednesday, Thursday and Friday, includes some agency closure days.
12:00 am – 8:00 am, Monday – Friday, includes some agency closure days

START DATE: Immediate

RESPONSIBILITIES

Answer 24-hour hotline and provide active listening, referrals and safety planning to survivors in a non-judgmental manner
Be creative, thoughtful, and relentless in removing barriers to safety and security for survivors that align with their choices
Provide support and crisis intervention for survivors in face to face, telephone, and group sessions at the residential facility
Provide services to residential clients, meeting their basic needs including transportation
Must always maintain office security
Accurately and efficiently document all client interactions
Responsible for consistently and proactively cleaning and sanitizing all high touch/high traffic areas
Assist with maintaining organization in the residential facility.
Reliably adhere to assigned schedules with punctuality
Adhere to all agency policies and procedures, both personnel and programmatic
Attend all scheduled staff meetings and in-service meetings
Review email, alerts, and agency announcements during each shift
Support and carry out First Step’s mission, vision, and values
Work to achieve agency strategic goals of program excellence, valuing resources, building capacity, and promoting community action

QUALIFICATIONS

BSW/BA in Human Services preferred or equivalent experience
Demonstrated experience working effectively with people from diverse racial, economic, and cultural backgrounds
Experience with crisis intervention, sexual assault, and domestic violence survivors
Ability to handle crisis situations effectively
Strong oral, written communication, and active listening skills
Excellent organizational and computer skills including database management
Demonstrated initiative and adhering to high professional standards
Caring, empathetic, client-centered approach
Comfortable working independently an as part of a team
Ability to travel between sites in Wayne County
Ability to lift 30 pounds on occasion
Bilingual a plus

REQUIREMENTS
Must be at least 18 years old and satisfy criminal background checks, DHHS child abuse registry check, sex offender registry check, driving check. Must have and maintain a valid MI driver’s license, excellent driving record, reliable transportation, and current auto insurance. These requirements will be re-checked throughout employment.

BENEFITS

Agency provided health, dental, optical insurance after 60 days. Agency provided Life and LTD insurance after 60 days. EAP. Voluntary insurance benefits and Dependent Care FSA available after 60 days. Employer contribution to 401k. Annual PTO and floating holidays. Accrued paid flex time. Agency Closure Days off with pay

TO APPLY: Please complete an online application on our website.

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