IT Service Desk Analyst Job Vacancy in SAIF Salem, OR 97312 – Latest Jobs in Salem, OR 97312
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Company Name : SAIF
Location : Salem, OR 97312
Position : IT Service Desk Analyst
Job Description : Like a lifeline on Who Wants to Be a Millionaire?, an IT service desk is just a phone call away when you need quick answers to tough technical questions. As an IT service desk analyst at SAIF, you’ll use your communication and problem-solving skills to help employees work more productively, whether they’re at the office or telecommuting. You’ll also help our customers navigate our online business systems, with the goal of resolving as many questions as possible on the first call.Whether you’re supporting desktop, network, internet, or associated applications, you’ll need to be detail-oriented and flexible to get the job done. Experience working with Windows 10, Microsoft products, especially Outlook, Excel, Word, and Office365, and the ability to learn our internal systems is essential. You’ll be handling primarily first-level, support-type issues for a wide variety of topics, sometimes needing advanced troubleshooting. Expect to share how you fix problems with your teammates by drafting knowledge base documents to share with customers.Working as an IT service desk analyst won’t make you a millionaire. But it will be: A. challenging; B. diverse; C. rewarding; or D. All of the above. If D is your final answer, please consider joining our team today.QualificationsRECOMMENDED QUALIFICATIONS: Experience: Four or more years of information technology experience assisting customers with incident resolution and service request management within a Microsoft environment, preferably in a Service Desk role.Education: A two-year degree or certification in information technology, computer science, or a related field is preferred.Job Type: Full-timePay: $5,105.00 – $6,805.00 per monthSchedule:8 hour shiftDay shiftMonday to FridayWork Location: One location
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