Customer Support Representative (Pharmacy) Job Vacancy in Change Healthcare Montana – Latest Jobs in Montana
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Company Name : Change Healthcare
Location : Montana
Position : Customer Support Representative (Pharmacy)
Job Description : Customer Support Representative (Pharmacy)
Overview of Position
The role of the Customer Support Representative is to provide pharmacy accounting support and maintenance for customer’s that utilize Change Healthcare’s Revenue Cycle Management suite of services. In this role, you will have the opportunity to form a working relationship with assigned accounts, helping them manage their pharmacy receivable activity, including daily and weekly readiness for posting, account maintenance and research
What will be my duties and responsibilities in this job?
Assist in development, maintenance and growth of assigned accounts by creating a favorable relationship with customer
Responsible for daily, weekly, or regularly scheduled tasks to maintain the customer’s account (Revenue Cycle Management)
Process any special production requests sent in from the customer via phone, CRM, or email
Work closely with other departments as production needs arise
Escalate issues as needed to level III Account Representatives or Management
Assist with special research issues as needed
What are the requirements needed for this position?
High School Diploma
2+ years pharmacy support and/or pharmacy accounting experience
Proficiency in Microsoft Office Suite, particularly Excel
What other skills/experience would be helpful to have?
CPhT or state registered pharmacy technician license
Pharmacy/healthcare account receivable experience
Ability to read and write basic SQL statements
Working knowledge of pharmacy adjudication, billing and receivable processes as well as industry standards, including HIPAA and 835’s
What are the working conditions and physical requirements of this job?
Will participate in an on-call rotation (every 18 weeks)
On-call rotation includes minimal weekend support work (1-2 hours)
Preferred hours: M-F 7:00A – 6:00P (Flexible start and stop time)
How much should I expect to travel?
None
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Will participate in an on-call rotation (every 18 weeks) which includes minimal support work over the weekend. (1-2 hours)
Preferred hours: M-F 7:00A – 6:00P (Flexible start and stop time range)
Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!
COVID Vaccination Requirements
We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and we may require periodic testing for certain roles. In addition, some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.
If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with “Applicant requesting reasonable accommodation” as the subject. Resumes or CVs submitted to this email box will not be accepted.
Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.
California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.
Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.
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