PMR Services Assoc Job Vacancy in Beaumont Health Farmington Hills, MI – Latest Jobs in Farmington Hills, MI

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Company Name : Beaumont Health
Location : Farmington Hills, MI
Position : PMR Services Assoc

Job Description : GENERAL SUMMARY:

Under general supervision, the PMR Service Associate will be the focal point for communication between external and internal customers. The PMR Service Associate supports rehabilitation services by providing secretarial and administrative support services related to clinical office to include but not limited to answering phones, greeting patients, scheduling and obtaining and entering necessary information for patient registration, insurance verification, maintaining statistics, charge entry, and preparing statistical reports. Enters required information into appropriate Hospital/Clinic system. Serves as a resource person to patients, families relative to the registration process and its associated policies, procedures and third party payer regulations.

ESSENTIAL DUTIES:

1. Demonstrates knowledge and commitment to the mission, philosophy and objectives of the PM&R depts. and PT satellites services. Greets patient and announces arrivals as appropriate. Responds to inquires and directs, refers or responds with factual information within departmental time frames. Monitors and maintains physical appearance of the reception area.
2. Completes a wide range of word processing tasks to include correspondence, lists, forms, tables, charts, statistical data and so forth, on a regular basis.
3. Explains the registration process and assists patients with the completion of the registration packet. Anticipates questions and explains forms, patient rights and provides explanation regarding insurance regulations, policies, copayments, visit limitations, etc., as appropriate.
4. Establishes, maintains and revises record keeping and filing system; classifies, sorts and files correspondence and other documents. Opens, sorts and distributes mail.
5. Enters comprehensive registration data into H.I.S. accurately and on a timely basis. Prepares discharge charts for medical records, gathers all data required for charge posting to patient accounts. Accurately enters data into computer file, initiates the off-schedule and billing process and distributes copies as appropriate.
6. Secures all required signatures for consent to treatment and release of information from patient and follows up if unable to obtain during first contact.
7. Performs payer verification functions utilizing on line payer verification systems and other methods of telecommunication. Obtains appropriate insurance authorizations as required by the payer.
8. Completes patient intake, obtains necessary demographic, insurance and financial information from patient or responsible party, both on the phone and in person. . Registers, completes patient interviews and schedules appointments.
9. Assists with projects and other administrative support duties coordinating the flow of work throughout the department offices.
10. Prepares, updates, completes and distributes copies of patient chart or files on a daily basis. Maintains data files for Accounts Receivable and prepares daily reports as directed.
11. Collects and prepares daily collections and deposits. Makes weekly deposits to cashier, verifies receipts and journalizes as appropriate.
12. Communicates and interfaces with other registration and therapy areas and other ancillary staff as necessary.
13. Maintains knowledge of third party payor and reimbursement procedures as they relate to the registration process. Stays abreast of changes of major insurance plan billing requirements including but not limited to deductibles, co-insurance and non-covered benefits.
14. Monitors, orders, stocks and appropriately stores all departmental forms, office supplies, linens and equipment immediately upon receipt.
STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training: High school diploma or GED.

B. Work Experience: A minimum of one year of clerical/secretarial support experience is preferred. Knowledge of medical terminology and familiarity with medical and commercial insurance plans is desired. Experience in outpatient registration or a rehabilitation setting is a plus.

C. Certification, Licensure, Registration: None.

D. Other Qualifications:
Demonstrated ability to follow instructions, respond to management direction and observe safety and security procedures. Must be attentive, be able to follow instructions and have an acceptable attendance record.
Requires pc literacy and demonstrated proficiency with word processing and spreadsheet programs. Experience with relational database programs is highly desired. Experience with hospital information systems billing software is a plus.
Requires the ability to perform effectively in a wide range of duties and situations.
Requires the interpersonal skills necessary to effectively and regularly communicate with patients and all levels of BHC staff regarding sensitive medical and financial issues and concerns.
Requires excellent communication skills and the ability to ask for and obtain money from patient and/or responsible parties in a courteous and professional manner.
Requires the ability to maintain confidential patient health information.
Requires the ability to treat patients and others with patience, respect and understanding regardless of their status or position.

Location: Beaumont Health · Phys Med & Rehab Redford
Schedule: Full time, Days, M-Th 1030a-7p, F 8a-430p

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