Repossession Contractor Network Supervisor Job Vacancy in Credit Acceptance Michigan – Latest Jobs in Michigan

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Company Name : Credit Acceptance
Location : Michigan
Position : Repossession Contractor Network Supervisor

Job Description : Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within. Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!
About this Position:
This position is within the Repossession department and responsibilities include:
NOTE: This position will work from home. At a future date, occasional planned travel to an office location may be required or, if local to one of our offices, an office work location may be assigned
Lead a team of 6-8 Repossession Contractor Coordinators
Coach, mentor, motivate and communicate
Identify process improvement opportunities and provide feedback to leadership on possible solutions to address the identified opportunities
Oversee the Company’s relationship with Repossession Contractors to ensure they are performing in accordance with contractual expectations and representing Credit Acceptance professionally, compliantly and cost-effectively
Ensure that repossession costs remain in line with expectations by monitoring reporting and effectively negotiating rates with Repossession Contractors
Assist team members with escalated calls regarding repossessions
Outcomes and Activities:
Monitor and evaluate individual and team performance by monitoring calls, conducting audits, and reviewing daily reporting to identify trends and opportunities
Coach team members on effective negotiation and Repossession Contractor management techniques
Maintain a nationwide network of Repossession Contractors to service accounts who understand and are capable of complying with consumer protection laws
Meet or exceed our performance expectations by:
Setting clear expectations;
Reviewing relevant reports and identifying trends and opportunities;
Timely addressing trends and concerns raised by customer complaints;
Reviewing Repossession Contractor due diligence; and
At least once per quarter, performing site inspections of 3-5 Repossession Contractors in the network
Serve as the point of contact for Repossession Contractor relationships (Communication Portal(s), Background Checks and Site Inspections)
Execute administrative tasks as needed within the role
Position Knowledge and Skills:
Communication: Strong written and verbal communicator; solicit feedback; build trust and credibility; support change
Ownership: Own performance, receptive to feedback; apply feedback to improve; active participant in training and coaching sessions
Assessment: Assess Repossession Contractor and team member performance and fit; assess processes and policies; identify barriers; recommend and implement solutions
Coach: Set expectations; continuously coach team members and Repossession Contractors; facilitate learning and development; leverage best practices; build a high performing team
Honest: Ethical; best interest of organization; fair; consistent; integrity; comply with our policies and procedures
Requirements:
At least 2 years of previous leadership experience or 6 months of experience as a Repossession Contractor Coordinator and 1 year of previous leadership experience
Proficient in Microsoft Office applications (Microsoft Outlook, Word, and Excel)
10-20% travel
Preferred:
Experience in negotiating with service providers and customers
Knowledge of industry repossession practices and procedures
Knowledge of the Company’s policies and procedures relating to repossession
Experience in the finance or automotive industry
Schedule: Monday through Friday; flexible 8-hourf shift
Targeted Compensation: $67,000 plus annual bonus
Our Company Values:
To be successful in this role, Team Members need to be:
Positive by maintaining resiliency and focusing on solutions
Respectful by collaborating and actively listening
Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
Direct by effectively communicating and conveying courage
Earnest by taking accountability, applying feedback and effectively planning and priority setting
To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:
Identify the Right People by recognizing top talent
Set Clear Expectations by managing change and directing others
Train team members and focus on developing talent
Performance Manage by ensuring accountability and driving results
Create the Right Environment by establishing trust and managing conflict
Maintain the Right Number of team members needed to build an effective team
Expectations:
Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department
Advice!
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!
P.S.
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

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