Customer Service Rep – Purina Job Vacancy in Land O’Lakes Portland, OR 97203 – Latest Jobs in Portland, OR 97203
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Company Name : Land O’Lakes
Location : Portland, OR 97203
Position : Customer Service Rep – Purina
Job Description : Join Land O’Lakes, Inc., and help us bring food from farmer to fork, building vibrant communities along the way. We’re a global, Fortune 250 company and a farmer-owned cooperative, which means we work for one another—not Wall Street. We’re proud to rank a Top Workplace. We offer:
Competitive compensation and rewards
Best-in-class healthcare for you and your family
Powerful savings programs
Training and career progression
Customer Service Rep – Purina
100% REMOTE POSITION, BUT MUST BE WITHIN 1 HOUR DRIVE OF THE PORTLAND METRO AREA
HOURS: Must be able to work any set schedule between business hours of 7:00 am -5:00 pm, PST.
Position Purpose:
Interact with customers to provide and process information in response to inquiries, concerns, and requests about Purina products and services.
Key Roles/Responsibilities:
Act as a communication mechanism for the customer using strong communication skills , both written and verbal
Advanced skills in order management
Advanced understanding and knowledge of web order entry processes ·Advanced product knowledge
Advanced knowledge and understanding of promotions, discount structures and pricing
Advanced knowledge of contracts processes
Act as the liaison between customer service, sales, customers and manufacturing
Advanced knowledge and understanding of customer service standard operating procedures (SOP)
Advanced understanding of Sarbanes-Oxley (SOX) and the implications on customer service
Own customer accounts and manage all aspects of the customer support process
Train and mentor other customer service representatives (CSR)
SalesForce: Proficient knowledge of SalesForce from all aspects, including account management, account maintenance, logging calls, building notes and contacts, and the ability to record and manage service requests
REQUIRES A QUIET, UNINTERUPPTED WORK ENVIRONMENT
Experience-Education (Required):
High School Diploma/GED
2 – 4 Years of comparable Customer Service experience
Competencies-Skills (Required):
Proficient skills in Microsoft Office (Excel, Outlook, Word)
Experience-Education (Preferred):
4-year degree in Business, Communications, Ag or other related field
Land O’Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.
Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.
Land O’Lakes endeavors to make Landolakesinc.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.
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