Departmental Technician – Public Education and Intake (PEI) Technician Job Vacancy in State of Michigan Lansing, MI 48933 – Latest Jobs in Lansing, MI 48933

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Company Name : State of Michigan
Location : Lansing, MI 48933
Position : Departmental Technician – Public Education and Intake (PEI) Technician

Job Description : Job Description

The mission of the Office of Children’s Ombudsman is to help improve Michigan’s child welfare system through awareness, advocacy, public education, review and recommendation. The OCO promotes a healthy work environment with hybrid remote and office work options and flexible scheduling.

As the Public Education and Intake (PEI) Unit Technician, the appointed is the initial point of contact for the Office of Children’s Ombudsman (OCO) and is responsible for performing a variety of intake activities including reviewing and evaluating inquiry information to determine and propose appropriate referral course of action to either facilitate problem resolution, or to acquire accurate and pertinent information to determine where the contact should be sent internally within the OCO. The appointed is responsible for conducting initial interviews to compile investigative data by speaking with, informing, and providing referral information to callers to determine how best to assist the individual. The PEI Unit Technician performs and maintains entry of technical referral information from intake research from callers into the Michigan Child Advocate Investigation System (MiCAIS), to open cases and oversee referral tracking. In addition, the PEI Unit Technician will assist the PEI Unit Manager and the OCO Deputy Director with other various tasks and communications as assigned.

For more information regarding this position, please see the links below:
POSITION DESCRIPTION (Download PDF reader)
JOB SPECIFICATION (Download PDF reader)

Position Location/Remote Office: The office is located in Lansing, MI. This position will work remotely or work hybrid (remote/office) based on operational needs. Candidates should confirm work location and schedule at the time of interview.
Required Education and Experience
Education
Possession of a high school diploma or a GED Certificate.
Experience
Departmental Technician 7
One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service.
Departmental Technician 8
One year of experience as a technician or paraprofessional equivalent to the entry level in state service.
OR
One year of experience performing administrative support activities equivalent to the 8-level in state service.
Departmental Technician E9
Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service.
OR
One year of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service.

Alternate Education and Experience
Departmental Technician 7
Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement.

Departmental Technician 8
Possession of a Bachelor’s degree may be substituted for the experience requirement.

Departmental Technician E9
Possession of a Bachelor’s degree and one year of job-related experience may be substituted for the experience requirement.
Additional Requirements and Information
We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens. Above all, we are looking for someone that is passionate about customer service and being a leader. This person needs to be an excellent communicator, meaning you can effectively make oral and written reports, presentations and prepare clear and concise documentation. We would love someone who is a motivated leader. You must be organized, have good time management skills, and know the importance of a timeline. We want someone who is reliable, honest and who keeps their commitments to colleagues and customers. You need to embrace diversity and learn to communicate effectively with a wide range of professionals. Strong communications skills are a must.

To be considered for this position you must:
Apply for this position online via NEOGOV; click on “Apply” in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
Relevant experience and/or education referred to in the supplemental questions must be documented in the resume, transcript and/or application to allow for accurate screening.
Attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
Attach a cover letter.
If applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar’s signature.
Failure to complete any of the above items may result in your application not being considered and screened out. See instructions for attaching files here: Instructions (Download PDF reader) (Download PDF reader)

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

The Office of Career Services offers current State Employees and interested applicants access to the job application process and a variety of career planning resources.
State employment benefits include everything from health insurance to retirement income and can be worth 25% to 50% of salary depending on wages and benefits.
This page briefly explains some benefits provided under Civil Service rules or union contracts.

Leave Time

Full-time employees receive between 15 and 35 vacation days per year. Employees also receive 13 sick days per year and 8 hours of leave to participate in certain school functions or community activities. Employees may also qualify for up to 12 weeks of paid or unpaid leave for certain family or medical situations.

Holidays

State employees receive 12 or 13 scheduled paid holidays each year, including New Year’s Eve, New Year’s Day, Thanksgiving, Christmas Eve, Christmas Day, Memorial Day, and Veterans Day.

Alternative Work Schedules

Flexible work schedules and telecommuting options are available in many jobs.

Insurance and Other Benefits

Eligible employees can choose from a variety of health insurance plans, including a PPO, HMOs, and a High Deductible Health Plan with HSA (effective January 1, 2021). Other coverage includes vision, dental, life, and long-term disability insurance, as well as tax-deferred Flexible Spending Accounts (FSAs) for health, prescription, dental and vision eligible expenses, dependent care expenses, and Qualified Transportation Fringe Benefits (QTFB). Employees also have the option to purchase additional life, accidental death, and long-term care insurance, auto/home insurance, identify theft protection, and legal services.

Paid Parental Leave

Provides eligible individuals up to 12 weeks of paid leave immediately following birth or adoption of a child.

Deferred Compensation

Employees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). Employees decide the amount deducted from their paychecks.

Retirement

Employees receive a minimum 4% state contribution toward their retirement fund. If an employee elects to contribute more, the state will match up to 3%. The Office of Retirement Services administers two different retirement plans for State of Michigan employees: Defined Benefit (DB) and Defined Contribution (DC). New hires can also receive up to a 2% employer match into a Personal Healthcare Fund and a lump-sum credit to a tax-deferred account if eligible. More information is available at the Office of Retirement Services.

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