FLEX Exam Administrators – (Pooled Positions) Job Vacancy in Montana State University Bozeman, MT – Latest Jobs in Bozeman, MT

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Company Name : Montana State University
Location : Bozeman, MT
Position : FLEX Exam Administrators – (Pooled Positions)

Job Description : FLEX Exam Administrators will work directly with MSU students, faculty, and examinees to support accommodated testing for students with disabilities and will have an opportunity to certify to administer exams for national testing programs and professional certifications. Exam administrators will be trained to follow Testing Services procedures and the policies and procedures for the administration of various professional exams as needed.

Exam administrators will work limited, regularly scheduled hours during the academic semesters (September through mid-December and February through early May). Shifts may include some evening and some Saturday hours. Once trained, exam administrators will exercise independent judgement with limited direct supervision.

Duties and Responsibilities
Humanize the testing experience for a range of clients by respecting diversity and confidentiality and by providing service excellence.
Monitor and respond to emails, perform reception/walk-in duties, answer phone calls, and facilitate exam check-in/check-out/break protocol.
Monitor exam security to ensure the integrity of students’ results, promote equity, and protect intellectual property.
Maintain records, compliance, and equipment with a high degree of accuracy and attention to detail.
Communicate with campus and community constituents including instructors, companion services (e.g., Disability Services, academic advisors, exam scoring), and testing companies.
Work closely with permanent test center staff to acquire up-to-date and complete knowledge of exam protocol, as well as know when to ask questions or connect clients to permanent staff. Log activities and interactions to insure continuity of service.
Receive and relay feedback, deescalate conflict, effectively communicate with colleagues in campus services and with testing companies, and document irregularities as appropriate.

Required Qualifications – Experience, Education, Knowledge & Skills
Experience working with students/services in an academic setting, or an equivalent combination of education and experience.
Successful experience providing customer and/or administrative service in a dynamic, detail-dense and highly interactive workplace.
Proficiency in MS Office Suite, comfort with basic IT systems and troubleshooting, and experience learning new IT applications.

Preferred Qualifications – Experience, Education, Knowledge & Skills
General familiarity of higher education curricula.
Knowledge of testing programs and procedures, including computer-based testing, ADA exam accommodations, placement testing, etc.
Demonstrated experience interpreting, explaining, and applying policies and procedures to a diverse group of individuals.

The Successful Candidate Will
Possess strong interpersonal skills, positivity and enthusiasm to work with and support examinees; be kind.
Cope with interruption without losing focus; have the ability to promote calm and confidence in stressful, high-stakes situations.
Multi-task efficiently and prioritize to accomplish competing duties in a strictly regulated environment.
Possess strong written and oral communication skills.
Be a creative problem-solver who can also handle practical details and self-motivate to anticipate and accomplish service/administrative needs.
Awareness of how to manage and maintain confidential information.
Be inquisitive, able to learn and retain detailed processes through experiential and standardized training, and respond constructively to coaching from peers and supervisors.
Use good judgment, and have the ability to work in a demanding environment.
Represent Testing Services and the university in a professional and courteous manner.

Position Special Requirements/Additional Information
Certification to administer some tests will be required. Training is provided.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information
Number of Vacancies Multiple Positions

Desired Start Date Upon completion of a successful search.

Position End Date (if temporary)

Open Date

Close Date

Applications will be:
Screening of applications will begin immediately and applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

Diversity Statement
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

Montana State University is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of an individual’s race, color, religion, national origin, creed, service in the uniformed services (as defined in state and federal law), veteran’s status, sex, age, political ideas, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.

Montana State University makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. To request an accommodation, contact the Human Resources Office, PO Box 172520, Montana State University, Bozeman MT 59717-2520; 406-994-3651; recruitment@montana.edu .

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.

MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: http://www.montana.edu/hr/disability_accommodation/complaints_grievances.html .

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