Call Center Manager Job Vacancy in AAA Oregon/Idaho Lake Oswego, OR 97035 – Latest Jobs in Lake Oswego, OR 97035

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Company Name : AAA Oregon/Idaho
Location : Lake Oswego, OR 97035
Position : Call Center Manager

Job Description : AAA Oregon/Idaho is looking for an experienced manager to help lead our World-Class Call Center!
Based onsite in our newly renovated Lake Oswego Call Center (at the 217 and I-5 interchange), this position supports our supervisors and front line team members in providing first class member service for emergency roadside events, membership, and travel operations.
As one of three Call Center Managers and under the direction of the Call Center Director, you will ensure the team runs smoothly with a high level of urgency, efficiency, and a spirit of joyfulness and colleague support.
You will guide team member development programs including recruitment, hiring, training, and coaching. You will actively assist with all areas of Emergency Roadside Services, Membership and Travel operations including workforce management, sales performance, member satisfaction performance, and effective delivery of all services.
Desired skills:
Bachelors’ degree or equivalent experience
2+ years of Call Center experience
4+ years of progressive leadership experience with proven ability to lead and motivate at both staff and supervisory levels
Spanish/English bilingual skills preferred, but not required (bilingual pay differential offered)
Strong employee development and interpersonal skills required
Able to work with diverse groups of employees and customers in an inclusive and equitable environment
Experience interviewing, hiring, and onboarding in a positive and effective manner
Experience writing performance reviews, development plans, and supporting employee growth
Exceptional customer service skills with proven ability to de-escalate required
Ability to analyze problems and make independent decisions using sound judgement
Highly organized professional with previous operations experience preferred
Supervisory Responsibilities:
Full supervisory responsibilities of Call Center team, including Supervisory staff.
Shift:
AAA Oregon/Idaho is a 24/7 operation. This role oversees our late AM to evening shift. Ideal hours are 11:00 am to 8:00 pm, with one weekend day and alternating holidays.
Compensation & Benefits:
Our team is dedicated to providing the highest quality services to our members, colleagues and community with ingenuity and creativity. We want team members to build a future with us. We will support your growth and reward your commitment. Here are just a few things we offer:
Competitive base pay plus shift and language differentials. Pay transparency will be discussed at first interview.
Time off programs, accruing at 3 weeks vacation plus 2 weeks sick time per year. Accrual rates increase over time.
Strong health/dental plans with premiums paid at 75% for both employees and families
Up to 9% 401(k) total employer contribution
Life/Disability coverage, AAA membership, and more.
At AAA Oregon/Idaho, we embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking. We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability and for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout, and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA.
COVID-19 Related Notice: In support of our community value, AAA Oregon/Idaho has taken strict precautions to ensure the safety of team members at all times. We follow all local, state, and federal requirements and health department recommendations requiring face coverings, distancing, quarantine/isolation, and any and all State or Federally mandated vaccination or testing requirements. Additional Safety guidelines are available upon request and site-specific information is available by location.
Up to $250 in COVID-19 vaccine incentives! $125 after hire if verified, fully vaccinated for COVID-19 plus an additional $125 after booster.

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