Desktop Support Specialist Job Vacancy in University of Michigan Ann Arbor, MI 48109 – Latest Jobs in Ann Arbor, MI 48109

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Company Name : University of Michigan
Location : Ann Arbor, MI 48109
Position : Desktop Support Specialist

Job Description : How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The hiring process will measure the following competencies:
Leadership
Valuing Diversity and Inclusion
Decision Making
Communication
Problem Solving
Teamwork
Building Trust
Motivation
Work Ethic
Integrity
Customer Service
Adaptability/Flexibility
Candidates who are selected to advance in the process will be contacted through email by Spark Hire (video interview vendor) and are required to submit a video presentation answering pre-screening questions, at no cost to the applicant.
This position requires the candidate to successfully pass a thorough background investigation and drug screening.
Summary
The Division of Public Safety and Security (DPSS) provides all police and security services at the University of Michigan. It is a 24 hours a day, 7 days a week, 365 days a year operation. DPSS offers a truly integrated approach to safety and security by partnering across the University to provide a safe and secure environment for everyone in the U-M community.
Under the principal direction of department supervision, this role will provide technology support for DPSS staff and operations while working collaboratively with University Information Technology Services (ITS) support personnel. Tasks include, but not limited to:
Maintain, monitor and troubleshoot virtual server infrastructure and storage devices.
Maintain, monitor and troubleshoot network printers.
Maintain, monitor and troubleshoot network switches and firewalls.
Provide Tier 2 desktop support, such as basic support and triaging.
Manage user accounts, permissions, and access rights.
Perform system upgrades following new releases and implement new technologies.
Perform Veeam data backups and recoveries.
Inventory and document assigned systems and relevant procedures.
Test hardware, software, and operating systems.
Provide occasional on-call support via remote connection.
Provide high level customer service and technical support in a fast-paced environment.
Actively collaborate with team members to resolve complex issues.
Required Qualifications*
Bachelor’s degree in a related field or equivalent combination of education, certification, and experience.
A minimum of one (1) year of IT experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting and working independently to successfully install, configure, maintain and support Windows and/or Mac desktop operating systems and software.
Demonstrated familiarity with some of the following technologies: Windows 10 and 11, Mac OS, web browsers, local account management, and software installation and removal.
Demonstrated proficiency with current general computer applications (e.g. Microsoft Office, Google suite, etc.).
Proven ability to leverage a variety of information sources and technical tools to perform day-to-day tasks.
Demonstrated effective creative problem solving and flexibility when collaborating with customers, team members, support teams, external vendors, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage the capabilities of existing technology and meet customer and organizational expectations.
Strong communication and interpersonal skills.
Demonstrated ability to establish and maintain effective relationships with customers and colleagues.
Effective communication skills including strong interpersonal skills with the ability to work effectively through all levels of management and in a diverse environment.
Ability to influence others in the building and maintaining consensual approach with a wide array of diverse business interests
May be required to work an occasional night, evening or weekend to perform critical functions or systems maintenance, sometimes with little or no notice.
Attend training to maintain proficiencies and professional certifications.
Other duties as assigned.
Desired Qualifications*
Two years of experience on a technical support team
Demonstrated strong utilization of Enterprise Level System management tools and processes
Experience providing IT support in a Higher Education environment
Experience providing IT support in a Public Safety environment
Experience providing executive desktop and remote support
Experience with tools for managing local profiles, command line, ticketing systems, and general system management tools
Experience with mobile support including configuration and troubleshooting (iPhone, iPad, Android)
Additional Information
All members of the Division of Public Safety and Security (DPSS) are considered Campus Security Authorities (CSAs) under The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. As such, you are required to report Clery reportable offenses that come to your attention. DPSS employees are required to complete Clery Compliance Training within the first 14 days of employment and annually thereafter.
This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: CJIS, HIPAA, FERPA, and FISMA.
The position is responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
U-M COVID-19 Vaccination Policy
COVID-19 vaccinations, including boosters when eligible, are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine. This includes those working remotely. More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.
Job Opening ID
213789
Working Title
Desktop Support Specialist
Job Title
Desktop Support Spec Inter
Work Location
Ann Arbor Campus
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Division Pub Saf Sec
Department
DPSS ADMINISTRATION
Posting Begin/End Date
3/16/2022 – 3/30/2022
Salary
$43,000.00 – $47,500.00
Career Interest
Information Technology

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