VEC Benefit & Eligibility Worker Job Vacancy in Department of Human Services Madras, OR – Latest Jobs in Madras, OR

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Company Name : Department of Human Services
Location : Madras, OR
Position : VEC Benefit & Eligibility Worker

Job Description : Initial Posting Date:
03/16/2022
Application Deadline:
03/30/2022
Agency:
Department of Human Services
Salary Range:
$3,165 – $4,765
Position Type:
Employee
Position Title:
VEC Benefit & Eligibility Worker (Human Services Specialist 3)
Job Description:
WE WANT YOU TO JOIN OUR TEAM!
Do you have bilingual language skills in another language, any language? If so, you are encouraged to apply!! Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position.
Oregon Department of Human Services (ODHS) is committed to an inclusive workforce. We advance equity and diversity in all that we do by welcoming applicants of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse, antiracist and inclusive community.
Do you want the opportunity to make a positive impact on the lives of Oregonians in need of resources to achieve wellbeing? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support children, families, and communities? If you want a career that makes a difference in the lives of more than 1 million Oregonians, we invite you to apply today!
The Office of Self Sufficiency, which is part of the Oregon Department of Human Services, is looking for talented individuals to serve as a Benefit and Eligibility Worker in Madras . In this role you will explain and interview applicants and recipients to determine eligibility requirements for agency programs and resources over the phone.
This position is in our Virtual Eligibility Center (VEC) and assists Oregonians over the phone. The work shift is from 10am – 7pm, Monday through Friday, after training has been completed. Telework or a hybrid schedule will be considered in filling this position but the ability to report to the Madras Office during training and from time to time is required.
EMPLOYMENT INFORMATION SESSION:
If you are interested in hearing more about this position, other positions within ODHS in Central Oregon, benefits, career advancement opportunities and important tips for applying, you are welcome to join an informational meeting via Teams. Some of our staff will be there to share information and answer questions. This is not part of the interview process and is open to the public.
First Monday of every month from 4 to 5 pm PST. Join on your computer or mobile app
Third Monday of every month from 4 to 5 pm PST. Join on your computer or mobile app
ODHS, A place to belong and make a difference!
When you join the ODHS team, you join a community of nearly 10,000 employees dedicated to serving Oregon’s most vulnerable populations.
Our Mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
We are committed to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others to help us achieve our vision of a diverse and inclusive community.
We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency’s goals related to equity, inclusion, and racial justice.
At ODHS you…
Find connections through an Employee Resource Groups (ERGs); officially chartered groups organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.
Grow your career through, FREE leadership training, ample career pathways, and committee participation opportunities.
Enjoy work/life balance, 11 paid holidays a year, flexible work schedules, remote/hybrid work options when applicable, and competitive benefits packages .
To learn more about our agency,
ABOUT THE SELF SUFFICIENCY PROGRAMS:
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
WHAT WILL YOU BE DOING:
Determines initial eligibility for Medicaid, APD Financial Eligibility, TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care applicants and / customers by:
Interview applicants in person, by phone, by email, to gather information needed to assess and determine if there is a need for services and benefits.
Assessing client family strengths and needs, connecting families to other resources and programs in the community.
You will update narrative report summarizing new information from client and collateral sources, findings of home visits, and conclusions.
Other duties as assigned.
WORKING CONDITIONS:
Work is conducted in offices and other program sites.
Work can require travel, including overnight.
Based on business need, this position may be relocated to other offices or to out stationed sites within the district.
May require sitting at a terminal or telephone for prolonged periods of the workday.
May require a valid driver’s license or other acceptable method of transportation.
May interact with clients who are under emotional or financial stress.
THIS IS WHAT YOU NEED TO QUALIFY:
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client’s situation.
Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience.
Bilingual differential pay is contingent upon passing test(s) evaluating your proficiency in another language.
You must clearly show that you meet the minimum qualifications in your application or resume to be considered for an interview. Your resume/application will be used in determining what pay salary step you fall in with the pay equity assessment.
ESSENTIAL ATTRIBUTES: Technical or soft skills required an addition to the minimum qualifications and should be highlighted in your application, resume, or cover letter.
Excellent Customer Service Skills, demonstrate exceptional communication skills while interacting with the public, coworkers, and managers.
Ability to learn and navigate online systems.
Accuracy and Attention to detail ensuring you have a complete understanding of the task you’re working on. Can accurately complete highly technical, detailed work.
Can work objectively and in a supportive way with people experiencing emotional and/or financial stress. Referring Oregonians to other community resources. Experience working with a diverse population with the ability to understand their needs, demonstrating compassion, and taking a trauma informed lens to all interaction.
Ability to communicate via email, mail, written document, reports, presentation, etc., as well while engaging Oregonians over the phone. Explain and articulate complex laws, rules, and policies in a customer-focused manner, to a non-technical audience.
ADDITIONAL REQUIREMENTS:
Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
HOW TO APPLY:
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, that make you the best candidate for the position.
Please upload a resume or complete the work history profile.
Note: Your resume may be uploaded in the Resume/CV field on the online application.
External Applicants: Click on the “Apply” button and submit your application. View this video for help.
Internal Applicants (Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.
If you are a veteran wishing to have veterans’ preference, your will receive a task in your workday account to provide military documents if you have not already provided them. For privacy reasons , please do not attach your DD214/DD215/civil service preference letter to your application. For questions about documentation, please visit: Veterans Resources .
ADDITIONAL INFORMATION:
This recruitment may be used to fill future vacancies.
This position is represented by the Service Employees International Union (SEIU).
Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
For questions about the job duties or application process, please contact yvette.c.sather@dhsoha.state.or.us . Please be sure to include the job requisition number. For District 10/Central Oregon postings, if you wish to inquire more about this position, please email D10CW.SSPHiring@dhsoha.state.or.us
If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at DHS.RECRUITMENT@dhsoha.state.or.us .
We are happy to assist!

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