Virtual Account Specialist – Call Center – Berrien Springs (Full-Time) Job Vacancy in Honor Credit Union Berrien Springs, MI 49103 – Latest Jobs in Berrien Springs, MI 49103

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Company Name : Honor Credit Union
Location : Berrien Springs, MI 49103
Position : Virtual Account Specialist – Call Center – Berrien Springs (Full-Time)

Job Description : We’re here to make sure you understand the job responsibilities, but we also think it’s important for you to get to know our culture and values so you can begin living your “I Am Honor” story on your very first day.So, who are we? Team Honor is made up of outgoing, positive, friendly and highly experienced individuals that pride themselves on putting the member first to “Provide Solutions for Your Financial Success”. We also live each day by our core values: Respect, Integrity, Truth, and Fairness. It’s no accident that we stick a giant smiley face on everything that is Honor, we are genuinely happy to help. We wear jeans because we’re not afraid to jump in to do the work with our members and we look forward to the next time we can volunteer in our community. Come Be Part Of It!You’re a problem solver and easily connect with others. You’re not only here to help our members find solutions, but also to provide them an incredible member experience at the same time. If this sounds like you, you could be the next Account Specialist at Honor!Virtual Account Specialist – Call Center – Berrien Springs (Full-Time)SUMMARY: Responsible for providing excellent member service and maintaining strong professional relationships through our Virtual Member Center.Assists members with new loans and products, advises of status of accounts, furnishes information on loans and products, keeps up to date on products and helps maintain product literature.Courteously and promptly resolves member questions and problems over the phone or properly refers them to appropriate personnel.Performs miscellaneous duties as required.QUALIFICATIONS: COMMITMENTS TO LIVING “I AM HONOR”:Act with Urgency and Care – Be the person “they” call first. (aka “I got a person”)The Platinum Rule – Treat others the way they want to be treated.Make the Connection – Genuinely welcome everyone. Provide a “WOW” experience. Engage and make their experience memorable.See a Need, Fill a Need – Needs may be known or unrealized. Help others dream bigger.Reason over Rules – If a process prevents you from filling a need, take action and challenge the process to make it better.Cultivate Peace & Love – Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.EDUCATION/CERTIFICATION: High School Diploma or equivalent.REQUIRED KNOWLEDGE: Knowledge of Company products and sales policies and procedures.EXPERIENCE REQUIRED: Six months to two years of similar or related experience, including time spent in preparatory positions. Customer service and data entry experience is preferred.SKILLS/ABILITIES:Must have demonstrated ability to finances in order.Excellent communications and public relations skills.Well organized.Attentive to detail.Willingness to assist others.Strong typing abilities.Able to use PC, calculator and office equipment.Job Type: Full-time

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