M365 Support– Remote Job Vacancy in NTT Data Salem, OR 97308 – Latest Jobs in Salem, OR 97308
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Company Name : NTT Data
Location : Salem, OR 97308
Position : M365 Support– Remote
Job Description : Req ID:
165787
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a M365 Support- Remote to join our team in Salem, Oregon (US-OR), United States (US).
Provide Managed Services support for our client’s multi-tenant Microsoft 365 Environment consisting of the day-to-day administration, management, and operational Tier 2/3 support needs.
Managed Services include common support, operations, administration, and management tasks necessary to:
ensure a stable and productive computing environment in 7 EIS managed tenants
act as the escalation-point for agency Help Desks for issues
respond to prioritize and resolve escalated end user and tenant environment issues
fulfill requests for application support and administration enabling managed changes to email, messaging, and other collaboration applications
provide proactive information and reports on usage, licensing, system errors, notifications, and ticket activity
The Managed Services provided will be in the following general areas and include but are not limited to:
Multi-Tenant Management
M365 User and Identity Management
M365 Application Administration for Exchange Online, SharePoint, TEAMS, OneDrive, MS Office, eDiscovery, and Multi-Factor Authentication
M365 Security
All work will be performed remotely.
Duties:
Provide support, administration, health and security monitoring of M365 to include:
Daily monitoring and management of the M365 ticket queue
Initial Tier 2/3 ticket triage
Ticket Resolution and/or escalation
Monitoring and management of the M365 environment
Add/remove of user accounts and AD groups
Exchange mailboxes, user accounts, distribution groups
SharePoint end user accounts, permissions and access rights
Position Requirements:
Three years of experience supporting Office 365
Three (3) years working in cloud environments
Three (3) years’ experience with operational health of Microsoft 365 services with hands-on in Exchange On-prem and Online, SharePoint Online, MS Teams, OneDrive, Active Directory, Azure AD and AD Connect, Intune, Defender and Endpoint manager.
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About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit
. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email for assistance.
Nearest Major Market:
Salem
Job Segment:
Developer, Consulting, Cloud, Sharepoint, Technical Support, Technology
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