Bellman/Driver Job Vacancy in The Ranch at Rock Creek Philipsburg, MT 59858 – Latest Jobs in Philipsburg, MT 59858

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Company Name : The Ranch at Rock Creek
Location : Philipsburg, MT 59858
Position : Bellman/Driver

Job Description : Bellman/Driver
Primary Purpose of Position
The function of the Bellman/Driver is to work closely with the Front Desk staff to provide a positive first and last impression to guests when they arrive and depart the Ranch. Assist guests with their luggage, transportation and miscellaneous needs. Responsible for parking all cars quickly yet safely. The care and attention that goes with this position are crucial to the success of The Ranch as they convey a critical message to the guests about the property’s commitment to service.
Essential Duties and Responsibilities
Maintain knowledge of:
Daily arrivals/departures, in-house count;
All room types, layout, décor, appointments and location;
Features and services of the hotel;
Hours of operation of each outlet;
Parking facilities, layout and procedures;
Scheduled daily activities;
Pick up and drop off guest at airport and private jet terminal.
Greet arriving guests/visitors and bid farewell to departing guests/visitors.
Assist guests and visitors into and out of their vehicles and assist with luggage.
Communicate parking procedures to guests/visitors and offer to park vehicle for guest, if applicable.
Ensure security of vehicle and its keys.
Ensure all driveways are kept clear, and vehicles are not parked or left standing in illegal spaces.
Answer departmental telephone within 3 rings, using proper greeting and telephone etiquette.
Document phone requests for retrieving vehicles as specified; record time of completion.
Retrieve guest vehicle keys from secured location and retrieve guest’s vehicle from parking facility, following departmental procedures.
Release vehicle to guest upon proper authorization of claim tickets. Open vehicle doors, assist guest into their car and close doors.
Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
Handle guest complaints and ensure guest satisfaction.
Monitor all parking areas/levels; report any vehicle/safety hazards, unauthorized personnel or potential security problems to manager.
Coordinate guests and their luggage to their room.
Education/Experience
Clean driving record, valid, current Driver’s License.
Previous experience working in a Bellman capacity preferred.
Customer Service experience in the hospitality industry required.
High School Diploma, however Undergraduate Degree Preferred.
Ability to work in a multi-tasking, fast paced environment.

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