Customer Support Manager Job Vacancy in Lightspeed Aviation Oregon – Latest Jobs in Oregon
Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for
Full Details :
Company Name : Lightspeed Aviation
Location : Oregon
Position : Customer Support Manager
Job Description : Position: Customer Support ManagerDate: March 2022Department: Customer Facing DepartmentReports to: Executive VP of Marketing/ Strategic Sales ChannelsPosition PurposeThe Customer Support Manager is an important leadership role in the company, reporting to the Executive Vice President of Marketing and Strategic Sales Channels. Building on the company’s reputation of excellent customer service, the person in this role is the steward of a 25 year history of personal and exceptional care for customers and for the employees on the team. A customer advocate and culture champion, this successful player/coach mentors the team to success and handles escalated customer interactions while managing the team for total outcomes, working cross-functionally to solve problems, develop improved processes, and implement new tools to meet customer expectations.Nature & ScopeHires new team members and provides career development for the existing team of talented and energetic individuals. Provides leadership in process improvements, and works cross functionally to implement change. Manages team KPI’s for success, and course-corrects when necessaryMaintain department compliance with ISO 9001:2015Manage the phone system to provide the ideal customer experience with a global customer base and remote working capabilities of the team.Partner with other internal leaders to identify and escalate critical product issues, coordinate shipping expectations, and ensure that customer promises are kept.Cultivate, organize, and report on customer insights (Voice of the Customer).Develop knowledge base for internal training of customer facing employees.Education and ExperienceBachelor’s degree or applicable experience.3+ years in a customer support leadership role for a company with both B2B and B2C relationships.Experience with modern CSO support management tools.Experience building and leading a global team that cares deeply about the success of its customers.Required Skills and AttributesHigh energy customer-centric attitude; ability to listen with empathy and develop sustainable solutions.Exemplary spoken and written communication skills.Strong interpersonal and team leadership skills.Critical thinker who can identify root causes of problems and create solutions.Comfortable as a player/coach.Passion for working in a small, entrepreneurial company in the aviation industry.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceDisability insuranceEmployee assistance programFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offPaid trainingTuition reimbursementVision insuranceSchedule:Monday to FridayAbility to commute/relocate:Oregon: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Please review the Lightspeed social media channels and screen capture a customer comment that particularly resonates with you. Include the screen capture and explain why the post resonated with you.Please review Lightspeed product reviews on our site, Amazon, and a host of pilot shop websites and provide your overall assessment of customer sentiment toward the Lightspeed brand.What interests you most about this position?Education:Bachelor’s (Preferred)Experience:Customer Support Management: 3 years (Preferred)Work Location: One location
This post is listed Under Jobs in General Category
Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company