Medical Device- Technical Support Specialist- REMOTE Pacific time zone Job Vacancy in PerkinElmer Salem, OR 97310 – Latest Jobs in Salem, OR 97310

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Company Name : PerkinElmer
Location : Salem, OR 97310
Position : Medical Device- Technical Support Specialist- REMOTE Pacific time zone

Job Description : Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of about 16,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.
If you are seeking a meaningful, impactful, and stimulating career, look no further.

Work Hours: 8am-5pm PST/11am-8pm EST

This position will serve as a multifaceted Technical Support Specialist to provide professional support on all EUROIMMUN instrumentation and products. This position is also responsible for escalating cases as needed, to ensure quality service and customer satisfaction.

Excellent technical and communication skills are necessary to positively interact with customers and company personnel. Successful candidates will be self-starters, who can independently manage their time and schedules; will possess basic business acumen and effectively communicate skills at all levels.

Position Responsibilities include but are not limited to
Maintain a working knowledge of EUROIMMUN instrumentation, software, products and techniques.
Deliver phone and e-mail support to end-users from the home office.
Interact with customers to provide and process information in response to inquiries, concerns and requests about instrumentation and services.
Maintain positive, professional communications with customers and colleagues.
Gather customer’s information and troubleshoot the issue by evaluating and analyzing the symptoms.
Diagnose and resolve technical hardware and software issues within timely manner.
Determine the cause of error, classify the complaint and forward the relevant information to appropriate department for processing.
Dispatch service and prepare necessary documentation.
Accurately process and record call transactions using a computer and designated tracking software.
Perform data entry and follow up activities for completeness and timeliness.
Open communication with multiple departments when needed.
Stay current with system information, changes and updates.
Follow standard procedures, guidelines and policies.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Basic Requirements
AS or BS in Life Sciences discipline
1-2 years of experience in a laboratory setting

Preferred Requirements
Experience as a field service representative, Lab MT , or related field desired
Biomedical engineering and/or technical degree; or equivalent military training and experience, with emphasis in instrumentation, computers
Technically proficient in running IVD assays with an understanding of the basis for these assays
Well-organized, able to function independently with a minimum of supervision
Customer-oriented with strong interpersonal skills
Exhibits a high level of critical thinking abilities
Strong verbal and written communication skills
Enthusiastic demeanor and a can-do attitude
Strong computer skills (MS Word, Excel, Outlook etc.)

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