Data Entry Technician – Portland Central Fill Job Vacancy in Kroger Portland, OR – Latest Jobs in Portland, OR
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Company Name : Kroger
Location : Portland, OR
Position : Data Entry Technician – Portland Central Fill
Job Description : Position SummaryBe part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.Essential Job FunctionsUnderstand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the sameTake customer calls and provide accurate, satisfactory answers to their queries and concerns.De-escalate situations involving dissatisfied customers, offering patient assistance and supportAchieve and maintain productivity levels consistent with contact center standardsUtilize Pharmacy applications and vendor platforms for data entry and to optimize patient careCollaborate on multi-level communication with patient, pharmacy, provider and insurance to deliver comprehensive careAddress patient inquiries received directly through PPS telephone numberMaintain a current national and/or state registration, certification, or license depending on state requirementsSupport company health and wellness initiativesReview customer or client accounts, providing updates and information about billing, shipping, and other account itemsCollaborate with other call center professionals to improve customer serviceHelp to train new employees and inform them about the company’s customer management policiesMust be able to perform the essential job functions of this position with or without reasonable accommodationMinimum Position QualificationsHigh School Diploma or GEDPharmacy Technician Certification within two years of employmentAbility to work in a fast-paced environmentDemonstrated ability to maintain confidentiality and protect sensitive informationMust be 18 years of ageDesired Previous Experience/EducationAny pharmacy experienceAny call center experienceEducation Level: High School Diploma/ GED RequiredRequired Travel: NoneRequired Certifications/Licenses: Pharmacy Technician CertificationPosition Type: Full-TimeRegions: AnyJob Type: Full-timePay: $17.00 – $22.75 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programEmployee discountFlexible scheduleFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planTuition reimbursementVision insuranceSchedule:8 hour shiftMonday to FridayWeekend availabilitySupplemental Pay:Signing bonusApplication Question(s):Please enter your 5 digit zip code here!Experience:Pharmacy Technician: 1 year (Preferred)License/Certification:Pharmacy Technician Certification (Preferred)Pharmacy Technician License (Preferred)Work Location: Multiple Locations
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