Online Support Specialist Job Vacancy in Underground Printing Ann Arbor, MI 48103 – Latest Jobs in Ann Arbor, MI 48103
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Company Name : Underground Printing
Location : Ann Arbor, MI 48103
Position : Online Support Specialist
Job Description : Underground Printing (UGP’s) Mission Statement is to help bring customer communities to life through custom branded apparel & merchandise.Underground has experienced rapid growth, ranking in the Inc 5000 fastest growing companies 9 times. We produce all of our printed apparel in our Main factory in Michigan & with 55,000 SF of screen printing and embroidery production and over 250+ employees. We consistently rank in the top 10 largest screen printers by volume in the U.S. and are one of the fastest growing online clothing retailers.We serve both B2C and B2B customers such as non profits, retailers, and Universities through our 44 store and office locations across the United States. Additionally we help brands and licensors sell online both through company branded and marketplace websites.We are looking for a charismatic, outgoing individual who takes ownership of their responsibilities and makes online web support their passion. Being a “people person” is a must!Responsibilities will include, but are not limited to: Answering customer inquiries via emailResponding to follow-up customer questionsCommunicating customer feedback to Sales ManagersPlacing & Tracking replacement garments for online ordering platforms (Including stock checks)Process online returns & returned to sender packagesMaintaining systematic follow-up to ensure that deadlines are met and that information of material required from other departments is received on a timely basis.Updating products on websites, online ordering platforms, and marketplaces to enhance the customer experienceParticipates in mandatory company conference calls.Other general office tasks as assigned to assist Sales Enablement TeamThis position is full-time (40 hours/week) Monday – Friday, 9:00am – 6:00pm.Ten days of paid time off and 7 paid holidays are given to all full-time Team Members, with the opportunity to earn raises, promotions and additional PTO. Full-time Team Members are also eligible to join our 401(k) Plan — with employer 4% matching. All Team Members are eligible for a 40% discount, plus – you get to wear jeans & a T-shirt to work!UGP offers Health, Dental, and Vision Insurance to all full-time Team Members! UGP offers a variety of different employer-contributed PPO Medical Insurance plan options to choose from through Priority Health, as well as Dental Insurance through Delta Dental and Vision Insurance through Eyemed. Additional paid benefits include medical & parental leave.RequirementsAt least one year of office experienceTech savvyExcellent written and oral communication skillsAbility to prioritize and handle multiple assignments in a fast-paced environmentBachelor’s Degree from a four-year college or university or equivalent combination of education and experience.Job Type: Full-timeBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleFlexible spending accountHealth insuranceLife insurancePaid time offVision insuranceSchedule:Monday to FridayEducation:Bachelor’s (Preferred)Work Location: One location
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