Customer Care Rep 1 Job Vacancy in Saint Joseph Mercy Health System Ann Arbor, MI 48105 – Latest Jobs in Ann Arbor, MI 48105
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Company Name : Saint Joseph Mercy Health System
Location : Ann Arbor, MI 48105
Position : Customer Care Rep 1
Job Description : Full-time, benefited opportunity available for a Customer Care Representative.
Healthcare is an industry that relies on seamless access. A customer care representative (CCR) may be the first line of communication for St. Joseph Mercy Health System’s consumers and patients. Working in a call center environment, CCRs take inbound calls as well as initiate outbound calls, offering information and answering questions to assist our patients and their families navigate the healthcare experience. CCRs may also assist internal customers.
This CCR position is not a standard call center role. This position is expected to treat interactions with our consumers, patients, and internal customers as a conversation; the CCR will listen to and assess our callers’ unique needs. The CCR, through their skills and knowledge, will voice the solutions needed to help enhance, expedite, and effectuate an ideal healthcare experience for callers. CCRs will be expected to facilitate directing physician referrals, collecting class registrations, and processing physician consult request, as well as completing standard hospital switchboard calls. CCRs will also have the knowledge base to prioritize complex and emergent situations. Our focus is providing exceptional customer service with empathy while resolving the customers’ questions and requests, ideally on their first call.
Trinity Health’s Commitment to Diversity and Inclusion
Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Trinity Health’s dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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