Customer Service Representative Job Vacancy in Qualfon Highland Park, MI 48203 – Latest Jobs in Highland Park, MI 48203
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Company Name : Qualfon
Location : Highland Park, MI 48203
Position : Customer Service Representative
Job Description : Customer Service Representative
Posted On: Mar 10, 2022
Location: Highland Park, Michigan, US
Company: Qualfon
Our Mission
Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
Further your education and earn a college degree through our Qualfon University scholarship program
FREE access to personal and professional support through the Qualfon non-denominational chaplaincy program
Medical, dental benefits, vision and life & accident insurance for full-time employees
Competitive wages
Opportunities to earn additional income through incentives
Paid time off
We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
Dialog Direct is dedicated to ensuring all team members have Fun@Work!
What you will be doing
Answer incoming calls and assist customers
Research information in databases to resolve customer issues
Maintain composure in escalated situations
Operate accurately and efficiently in a fast-paced environment
Handle multiple responsibilities at one time
Work at Home Requirements
Desktop or Laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible
Operation system – Windows 10 or newer
Webcam-Video available
The computer must have least 4GB of RAM and a Processor speed – Dual Core 2 GHz or better
High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
Upload speed of 3 Mbps; Download speed of 10 Mbps
The Internet service provider (ISP) must be highly stable with 1% or less packet loss
Latency under 100ms.
USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech recommended) 3.5 mm headsets and gaming style headsets are not approved.
Must have available cell phone, tablet or landline required for Multifactor authentication
Only Some Work from Home positions will require Two monitors or a 32” or larger monitor
What skills you will need
GED or High School Diploma required; some college preferred
Prior work-at-home experience desired
Comfortable working self-managed
Minimum one-year previous customer service/sales experience required
Typing speed of 25 WPM with 90% accuracy required
Ability to multi-task efficiently
Computer knowledge in Windows-based application required
Strong ability to communicate articulately and succinctly both verbally and in writing
Manages emotions and maintains positive energy
Passion for meeting or exceeding performance goals
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