911 Calltaker-Dispatcher Trainee Job Vacancy in Emergency Communications of Southern Oregon Central Point, OR 97502 – Latest Jobs in Central Point, OR 97502

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Company Name : Emergency Communications of Southern Oregon
Location : Central Point, OR 97502
Position : 911 Calltaker-Dispatcher Trainee

Job Description : Emergency Communications of Southern Oregon (ECSO) is hiring for the position of 911 Calltaker-Dispatcher. ECSO is an emergency calltaking and dispatch facility located in Jackson County, Oregon, serving the population of the beautiful Rogue Valley and Crater Lake National Park.No experience is necessary to apply, as we provide a full paid training program to successfully hired candidates. Applicants with experience in public safety dispatching or calltaking are also encouraged to apply.Important! – Please note: Keyboarding and Data Entry are essential skills for this position. The minimum typing speed needed is 40 wpm (net) on a standard computer keyboard.All applicants will be given a skills test, which takes 90 minutes to 2 hours to complete. The test can be done on your home computer or at our facility. To take the test at home you will need:Computer with a keyboard (a mouse/trackpad is optional but you might find it useful for test sections)A standard web browser (Edge, Chrome, or Firefox are recommended. Safari is possible with adjustments. Other browsers might not correctly run all test elements.)Reliable internet connectionHeadphones (or high-clarity speakers) to use during the audio data entry sectionsIf you do not own an appropriate computer, you will be able to make an appointment to test at the ECSO facility after we receive your application.Job DescriptionBelow is a general description for this position. For a more detailed list of duties, responsibilities and work conditions, please go to https://ecso911.com/employment/job-description/A 911 Calltaker-Dispatcher receives and prioritizes E 9-1-1 and non-emergency telephone calls from the public; processes information using a computer-aided-dispatch (CAD) system; dispatches appropriate emergency service agencies such as police, fire and emergency medical units; and monitors public safety units in the field. They also retrieve and enter computer data for emergency response personnel within the service area. (This general description reflects the concept and intent of this position and should not be construed as a detailed statement of all the work requirements that may be inherent to this position.)Some competencies for this position are:Ability to act calmly, quickly, and with accuracy in emergency situations on a continual basis and to multi-task complex situations within a short time periodAbility to follow moderately complex oral and written instructions and to speak the English language clearly and quickly with a well-modulated voiceAbility to spell, punctuate, and write English grammar correctlyAbility to read and interpret street and location mapsAbility to maintain effective working relationships with employees, Users, associated agencies, and the general publicAbility to distinguish and simultaneously hear telephone and multiple radio trafficAbility to quickly read, process, and memorize considerable quantities of informationShift ScheduleECSO operates 24-hours a day, 7 days a week. Individual weekly shifts are 4 sequential days of 10-hours each. Our earliest daily shift is 5 AM to 3 PM and our latest shift is 9 PM to 7 AM with a variety of other options staggered throughout the day. During the initial training months, a new hire must be able to work the same shift as their trainer. After release from training, shift schedules are bid by seniority for 4-month blocks (per our collective bargaining agreement with the dispatchers’ union.)RequirementsAge 18 years or olderGraduation from high school or satisfactory completion of the General Education DegreeAbility to type 40 wpm (net) on a standard KeyboardAbility to enter alphanumeric data with minimal errors whether data is received visually or aurallyAble to successfully satisfy a thorough personal history background check, which will include a criminal history checkAble to pass a psychological examAble to pass pre-hire drug testingProof of eligibility to work in the United States of AmericaPreferred: Experience in computer data entry and retrieval of informationPreferred: Experience in dealing with the publicMust be able to obtain and keep the following certifications (acquired during training and employment): Oregon DPSST Telecommunicator, Oregon DPSST Emergency Medical Dispatcher, International Academy of Emergency Dispatch (IAED) EMD Certification, First AID/CPR, LEDS, NENA Hearing Standards for Public SafetyECSO is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, disability, veteran status, or any other classification protected by law. Veteran’s preference available.Job Type: Full-timePay: From $4,277.00 per monthBenefits:Dental insuranceEmployee assistance programFlexible spending accountHealth insuranceLife insurancePaid time offParental leaveRetirement planVision insuranceSchedule:10 hour shiftDay shiftHolidaysNight shiftOvertimeCOVID-19 considerations:By its nature, our facility is isolated from public contact. For internal precautions, we comply with all CDC and State of Oregon recommendations regarding mask-wearing, sanitizing, and physical distancing.Ability to commute/relocate:Central Point, OR 97502: Reliably commute or planning to relocate before starting work (Required)Application Question(s):Do you have, at minimum, a high school education or equivalent?Fast and accurate keyboarding is an essential skill for this position. Are you able to type 40 wpm (net) on a standard keyboard?After the interview stage, applicants selected for potential hire will undergo a thorough personal history background check, a criminal history check, a psychological exam, a pre-employment drug screen, and a physical examination declaring their ability to perform the job duties. Are you willing to undergo all of these?Although marijuana has been legalized in Oregon, it has not yet been legalized at the federal level, so ECSO cannot accommodate the use of marijuana in any form by its employees. Please answer “yes” to acknowledge that you understand this restriction.New ECSO employees are under an 18-month probationary period, during which time they must demonstrate fitness for the position to continue employment. Please answer “yes” to acknowledge you understand this.Do you affirm that, if hired, you would you be willing and able to work any shift; whether by assignment during initial training or, after passing training, by the seniority-based shift selection process? (For details, see the Shift Schedule section of this job listing. This is established in our collective bargaining agreement with the dispatchers’ union, so exceptions cannot be made and no guarantees can be made that a new hire will be assigned any particular shift.)If you currently reside in Jackson County or Josephine County in Oregon, please answer this question with “Resident.” For applicants from anywhere else, please be aware that ECSO cannot make contingent job offers to long distance applicants prior to their relocation to the Medford, Oregon area. If you are already planning to relocate to our area, please use this space to give us your anticipated date of arrival (and anything else you would like us to know about your plans.) We can conduct your skills test online in advance; but your interview and any subsequent steps would need to wait for when you are here in person.Please tell us whether:A. You intend to take the skill test online using your own computer, orB. You need to make an appointment to take the skill test at our facility.Work Location: One location

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