Call Center Representative Job Vacancy in PFCU Credit Union Durand, MI – Latest Jobs in Durand, MI

Are you looking for a New Job or Looking for better opportunities?
We got a New Job Opening for

Full Details :
Company Name : PFCU Credit Union
Location : Durand, MI
Position : Call Center Representative

Job Description : PFCU is looking for a Call Center Representative for its Call Center.

The selected candidate will assist the credit union in achieving its mission statement: Local people dedicated to hometown service one member at a time, anytime. Assist members on the telephone, e-mail or CHAT with their financial transactions or inquiries. Troubleshoot and answer members’ questions regarding their accounts and the Credit Union services and programs. Support, model & adhere to PFCU’s Service Standards as outlined in My Marc.

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

Build relationships, be dependable, demonstrate initiative, responsibility, integrity, professionalism and take responsibility to see that all tasks are done correctly. Handle situations with confidence, knowledge and creativity; seek guidance from supervisor when necessary.
Have advanced knowledge of PFCU products & services, policies and procedures, or rules and regulations; and assist members and employees as needed and as opportunities present themselves.
Completes transactions utilizing PFCU service standards. Excellent Member Service skills including:
Answering phone calls in a courteous, professional and timely manner
Provides prompt, accurate and efficient member service
Demonstrate effective oral and written communications
Treat all Credit Union members and employees with a positive and cooperative attitude
Promote teamwork and contribute to Call Center success

Other Skills and Abilities:

Excellent knowledge of the credit union’s core system.
Excellent working knowledge of the forms and documentation used by the credit union.
Strong knowledge of credit union products and services.
Excellent understanding of the Credit Union departments and procedures.
Punctual, self-motivated, confident and accurate.
Excellent communication and interpersonal skills both written and verbal.
Excellent phone skills
Ability to stay calm under pressure.
Professional attitude; supportive of management.
Neat and professional in appearance and dress.
Ability to create good word of mouth; proven ability to effectively refer products and services. Excellent math skills.
Aptitude for handling money and detailed work.
Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, computer and telephone. Good typing skills.

Education Requirements:

High School Graduate or equivalent

Work Experience:

One year of similar previous experience is preferred.

PFCU is an equal opportunity employer.

This post is listed Under Jobs in General Category

Disclaimer : Hugeshout works to publish latest job info only and is no where responsible for any errors. Users must Research on their own before joining any company