Customer Care Specialist Job Vacancy in Suvoda Portland, OR – Latest Jobs in Portland, OR
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Company Name : Suvoda
Location : Portland, OR
Position : Customer Care Specialist
Job Description : We’re Looking for a Customer Care Specialist to Join Our Team!
At Suvoda, we’re not only passionate about the work that we do and the impact that it has on human lives, but we’re passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them.
This position is fully remote.
Shift Hours: 2:00pm – 10:00pm PCT
What Should You Expect?
We are seeking a technically savvy, team player who thrives in a fast paced, dynamic environment. Our ideal candidate is an analytical thinker who will be motivated by helping clients resolve complex, system-related issues. He or she will be a fast learner, who can maintain their composure and is not easily ruffled under pressure. Additionally our candidate is a resourceful problem-solver who seeks out effective and efficient solutions, while leveraging their talents and skills, to assist our clients in resolving issues in real-time.
Responsibilities:
Provide support to system users in multiple countries via the telephone and email
Clearly document all communication with system users
Resolve user-reported issues and communicate resolution back to system user
Escalate system issues to project team when necessary for resolution
Provide input on current support processes and suggest improvements
Conceptualize and drive best practices in Customer Care
Perform other related duties as required
Requirements:
Bachelor’s Degree preferred
Computer-operating skills
Friendly, service-oriented attitude
Written and verbal communication skills
Attention to detail
Ability to identify and solve problems in an efficient and effective manner
Ability to work independently with little to no supervision
Prior technical support experience preferred, especially in IRT or related field
Multilingual skills preferred
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